Customer Care Executive

Key Roles and Responsibilities:

• Overseeing all inquiries and booking pertaining to laboratory services
• Addressing and resolving customer concerns, ensuring timely follow-ups
• Managing a spectrum of telephone interactions both incoming and outgoing
• 
  Coordinating inquiries linked franchise and collection centre opportunities
• Monitoring, evaluating, and proposing strategies to enhance overall customer satisfaction within the hospital
• Pre-Register the patients prior to their visit telephonically
• Attend and resolve patients questions and complaints, if any
• Act as a bridge between external customers and various Hospital Departments.

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  Act as a bridge between various internal departments of the Hospital.
• Keeps a track of all the patients calling from various sources for analytical purpose.
• Establishing a positive rapport with all clients and customers in person or via phone
• Handle any other task or responsibilities assigned by the Reporting Manager/ Management.

Please share your resume on - shree.dev@medanta.org