Technical Account Manager

The Technical Account Manager (TAM) serves as a trusted technical advisor and strategic partner to our high-value enterprise clients. Sitting at the intersection of Technical Support, Customer Success, and Product Engineering, the TAM ensures clients maximize the value, performance, and stability of our software, tools, and platforms. You will be responsible for driving successful onboarding, proactive system health management, and swift resolution of complex technical escalations, while simultaneously aligning our technical solutions with the clients long-term business goals.

Responsibilities

• Strategic Client Advisory: Build and maintain deep, long-term relationships with client technical teams and stakeholders. Serve as the primary point of contact for all technical matters.
• Onboarding & Tool Implementation: Guide clients through seamless platform migrations, tool rollouts, and initial onboarding phases without disrupting daily business operations.
• Proactive Health Monitoring: Continuously analyze client system metrics, platform utilization, and workflows to identify potential bottlenecks or risks before they impact delivery.
• Escalation & Incident Management: Own high-priority technical escalations. Coordinate across internal engineering, product, and support teams to drive rapid resolution and provide transparent root-cause analyses (RCAs) to the client.
• Business Reviews & Insights: Lead regular Operational and Quarterly Business Reviews (QBRs) to present performance data, service-level agreement (SLA) compliance, and strategic technical recommendations.
• Product Advocacy: Act as the voice of the client internally, funneling client feedback, feature requests, and pain points back to Product and Engineering teams to influence the product roadmap.

Required Skills

• Platform & Tool Proficiency: Hands-on experience working across diverse software platforms, APIs, and complex tools.
• Infrastructure Knowledge: Solid understanding of modern software architectures, SaaS environments, database structures, or cloud concepts (AWS, Azure, GCP).
• Troubleshooting & Analytics: Strong technical analytical skills to diagnose integration issues, review system logs, and isolate software bugs.

Relationship & Account Management:

• Stakeholder Management: Ability to manage expectations and confidently guide conversations with both hands-on engineering teams and corporate leadership.
• Conflict Resolution: Exceptional diplomacy and calm under pressure when handling critical service outages or difficult client escalations.
• Change Management: Proven ability to manage complex project transitions and workflow changes smoothly.

Business & Communication Excellence:

• Technical Translation: The ability to explain intricate technical jargon or system failures in simple, business-impact terms to non-technical client stakeholders.
• Proactive Mindset: Highly organized, self-motivated, and focused on risk-mitigation rather than just reactive problem-solving.
• Written & Verbal Communication: Flawless professional communication skills for drafting high-stakes client emails, reports, and technical documentation.

Preferred Skills

Must Haves:

• Experience with Adserver and SSPs
• Example: GAM, DV360, Magnite, Amazon etc

Nice to Haves:

• Yield optimization, reporting, Data analytics
• 2-5 years of experience in a Technical Account Manager, Technical Customer Success, or Solutions Engineer role.

Interested Apply Now