Trainee/CSE - Voice Process - Dental Billing

Outbound calls to insurances for claim status and eligibility verification

 Denial documentation and further action

 Calling the insurance carriers based on the appointment received by the clients.

 Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.

 Calling insurance companies to get the status of the unpaid claims.

 Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc.

 Maintain the individual daily logs.

 Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs

 Work cohesively in a team setting. Assist team members to achieve shared goals.

 Compliance with Medusinds Information Security Policy, client/project guidelines, business rules and training provided, companys quality system and policies

 Communication / Issue escalation to seniors if there is any in a timely manner

 Punctuality is expected all the time.

Experience -

0-3 months in any international call center. Minimum typing speed of 35 WPM

 Basic knowledge of MS Office – Preparing spreadsheets and documents

 Good Communication skills – must be able to fluently converse in English.

 Must have a neutral accent

 No stammering and lisp

Interested candidates can forward your resume on [HIDDEN TEXT]