Desktop Support Engineer

Skills:
Windows Server Management, Active Directory, Office 365 Administration, Remote Desktop Support Tools, Troubleshooting Hardware Issues, Disk Imaging Tools (e.g., Clonezilla, Ghost), VPN Configuration, ITIL Best Practices,
Job Overview
We are seeking a Desktop Support Engineer to join our team in Nagpur, Nagpur Division. This is a full-time, mid-level position requiring 4 to 6 years of work experience. The role involves managing desktop environments, providing technical support, and ensuring optimal workstation performance. This position plays a crucial role in ensuring seamless IT operations within our organization.
Qualifications And Skills

• Proficiency in Windows Server Management (Mandatory skill) to efficiently deploy, support, and troubleshoot server-related issues.
• Expertise in Troubleshooting Hardware Issues (Mandatory skill), ensuring immediate resolution to minimize downtime and business disruption.
• Experience with Disk Imaging Tools (e.g., Clonezilla, Ghost) (Mandatory skill) to streamline the creation and deployment of system images.
• 
  Understanding and administration of Active Directory for effective directory services, user management, and security policy configuration.
• Competence in Office 365 Administration, managing user accounts, permissions, and mailbox settings to optimize email and cloud services.
• Familiarity with Remote Desktop Support Tools to provide efficient remote assistance and solve technical problems from off-site locations.
• Knowledge of VPN Configuration to ensure secure remote connections and access to corporate resources.
• Understanding and application of ITIL Best Practices to enhance IT service management and align with organizational goals.
  

Roles And Responsibilities

• Provide first-level support and troubleshooting across all desktop environments to ensure high availability and performance.
• Manage and maintain Windows Server setups and configurations to support business operations smoothly.

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  Diagnose and resolve hardware issues on multiple platforms and ensure systems are running efficiently.
• Create, deploy, and manage disk images for uniformity and efficiency across all systems and workstations.
• Support and maintain user accounts and permissions through Active Directory and manage Office 365 environments.
• Configure and troubleshoot VPN and network connectivity issues to maintain secure and seamless access for users.
• Apply ITIL principles to manage incidents and changes, ensuring continual service improvement and client satisfaction.
• Document technical knowledge, maintain support tickets, and provide clear communication to users and team members.