IT Support Engineer / IT Specialist

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 9 months ago
3-7 years
Karnataka
Work from Office

Posted: 9 months ago
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Applicants: 102+
Job Description
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Job Description

    About Us
    Mercari is a Japan-based C2C marketplace company founded in 2013 with the mission to Create value in a global marketplace where anyone can buy & sell. From being the first tech unicorn from Japan before its IPO in 2018, we have come a long way towards becoming a global player and continuously and diligently work towards our transformation journey with a strong focus on our mission.
    For our services to be utilized by people worldwide, however, there is still a mountain of work ahead of us. This endeavor naturally requires the capability of the best talent and minds, and that is exactly the reason for us to launch the India Center of Excellence. With your help, we will continue to take on the world stage and strive to grow into a successful global tech company.
    Our Culture
    To achieve our mission at Mercari, our organization and each of our employees share the same values and perspectives. Our individual guidelines for action are defined by our three values: Go Bold, All for One, and Be a Pro and Move fast. Our organization is also shaped by our four foundations: Sustainability, Diversity & Inclusion, Trust & Openness, and Well-being for Performance. Regardless of how big Mercari gets, the culture will remain essential to achieving our mission and something we want to preserve throughout our organization. We invite you to read the summary which summarizes the behaviors and mindset shared by Mercari and its employees. We continue to build an environment where all of our members of diverse backgrounds are accepted and recognized, and where they can thrive while holding dear to Mercari's culture.
    About the role:
    As an IT Security Specialist at Mercari India, you will be responsible for managing, operating, and improving the company's IT security environment. You'll play a key role in building a strong security culture, optimizing enterprise IT systems, and laying the foundation for secure and resilient IT operations.
    In this role, you will help drive business growth by ensuring the secure, efficient, and cost-effective management of enterprise IT accounts and assets. You'll also support the development of security-conscious practices across the organization.
    Success in this role requires the ability to quickly understand business challenges, propose IT-driven solutions, and apply strong project management and communication skills to help empower Mercari employees through a robust and secure IT infrastructure.
    Key Responsibilities:
    - Install, configure, and perform day-to-day operations and administration of IT security solutions (such as IAM, MDM, EDR, and DLP) on Mercari India endpoints and network environments.
    - Review and advise on endpoint and corporate network configurations to identify deviations from Mercari security standards.
    - Maintain the confidentiality, integrity, and availability of the endpoint and corporate network environments, and enforce the Acceptable Use Policy.
    - Collaborate with the Corporate Engineering Team to design and implement a stable, secure, and optimized IT environment for Mercari India.
    - Conduct vulnerability assessments to identify and mitigate risks.
    - Provide subject matter expertise in the development of security policies and guidelines for Mercari India.
    - Collaborate with the Mercari Japan IT and Security teams to drive fundamental improvements in IT security operations and implement best practices through engineering-led solutions.
    - Collaborate with the Mercari Japan Security team to investigate incidents that occur in Mercari India and provide recommendations to prevent future occurrences.
    Mandatory Qualifications:
    - Bachelor's degree or equivalent practical experience in cybersecurity or IT security-related fields.
    - Strong understanding of core computer security concepts (e.g., the CIA triad, principle of least privilege, authentication vs. authorization).
    - Hands-on experience in building, administering, and improving IT security tools and solutions (IAM, MDM, EDR, DLP, etc.).
    - Strong problem-solving skills and the ability to troubleshoot and resolve issues independently.
    Desired Qualifications:
    - Solid understanding of Zero Trust architecture principles and their practical application.
    - Experience configuring and managing public cloud platforms (e.g., GCP, Google Workspace, AWS, Azure).
    - In-depth knowledge of IT infrastructure: TCP/IP, networking, servers, authentication, directory services, and endpoint management.
    - Experience or motivation to automate routine tasks using scripting or engineering approaches.
    - Familiarity with security and privacy compliance standards such as PCI-DSS, ISO/IEC 27001, and GDPR.
    - Ability to clearly communicate security risks and mitigation strategies to both technical and non-technical audiences.
    - Conversational Japanese proficiency is a plus.
    Benefits
    Employment Status

    Looking to get Placed? Try our Placement Guarantee Plan


    Full-time
    Office
    Bangalore
    To build a strong & highly-engaged organization in India, we highly encourage everyone to work from our Bangalore office, especially during the initial office setup phase. We will continue to review and update the policy to address future organizational needs.
    Work Hours
    Full flextime (no core time)
    Flexible to choose working hours other than team common meetings
    Media
    Owned Media
    Mercari Engineering Portal
    AI at Mercari portal
    Mercan - Introduces the people that make Mercari
    Mercari US Blog
    Related Articles
    Personalize to globalize: How Mercari is reshaping their app, their company, and the world | mercan
    The Providers of the Safe and Secure Mercari Experience: The TnS Team, Introduced by Its Members! | mercan,

Skills

CybersecurityIt InfrastructureCloudIt SpecialistVulnerability AssessmentsSecurity Compliance StandardsMDMNetworkingZero Trust ArchitectureEDRJapanese ProficiencyIT SecurityTCPIPIAMDLPServersAuthenticationEndpoint ManagementPublic Cloud PlatformsDirectory ServicesScriptingSecurity Policies

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Important dates & deadlines?

Application Deadline

10 Oct 25, 05:17 PM IST

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