Customer Support Representative

Role Description

This is a full-time, on-site role for a Customer Support Representative located in Hyderabad. The role involves assisting parents and guardians by managing customer queries, resolving service-related issues, and ensuring the highest level of customer satisfaction. Daily tasks include handling incoming inquiries, providing timely and accurate information, troubleshooting service issues, and ensuring a positive experience for all customers. The representative will play a critical role in maintaining MetroRide Kids reputation for safety and reliability.

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction to address and resolve customer needs effectively
• Exceptional Communication skills, both verbal and written, to interact professionally and empathetically with customers

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• Problem-solving and Troubleshooting skills to quickly identify and resolve issues
• Ability to multi-task in a fast-paced environment while maintaining attention to detail
• Proficiency in relevant software and tools, including CRM systems, is a plus
• Previous experience in customer support within the transportation or technology industry is an added advantage