General Manager

Job Title:General Manager (Operations) Beach Resort

Job Summary: Responsible for overseeing all aspects of a resorts operations. They are tasked with ensuring that guests have an enjoyable experience while staying at the resort, as well as making sure that employees are treated fairly and given opportunities to grow in their careers. The job role include, managing marketing efforts, developing new business partnerships, and other tasks related to growing the resorts revenue stream.

Responsibilities & Duties:

• Coordinate and work with all the department heads to ensure the resort operations are carried out efficiently.
• Review bookings/reservation on a daily basis and Interact with guests and other customers on a frequent basis to obtain feedback about their experiences on property to improve service delivery.
• Must be able to develop and implement various strategies that will enhance customer satisfaction and guests experience.
• Execute business plans designed to maximize property customer satisfaction, profitability, and market share.
• Ensure that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans.
• Develop revenue generating strategies for property by identifying new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team.
• Implement established revenue strategy that supports the resorts positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield.
• Oversee the training and recruitment of staff in all departments.
• Must be available 24 hours on call to attend/respond to problems.
• Work with the Accounting team and Administrative Office to maintain works, budgets and expenses.
• Creates a cohesive and high-performance Management team that continuously strives for positive results and improvement; by providing specific feedback and holds them accountable for performance.

• Review business related data periodically such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
• Analyses business information proactively to address the changing market conditions and ensure property operates within budgetary guidelines.

Requirements & Qualifications:

• Degree/Diploma in Hospitality or related field.
• Minimum 15 years experience in Management in the Hospitality industry, with minimum of 5 years as General Manager experience in a full-service property.
• Must possess excellent organizational, communication and problem-solving skills.
• Must possess excellent leadership qualities and able to motivate team and staff
• Customer service experience is an important aspect in your managerial experience.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.

PLACE OF WORK : Muttukadu, Chennai

Role : Food, Beverage & Hospitality - Other

Industry Type : Travel / Tourism

Functional Area : Food, Beverage & Hospitality

Employment Type : Full Time, Permanent

Role Category : Food, Beverage & Hospitality - Other

Role: Head - F&B

Industry Type: Travel & Tourism

Department: Food, Beverage & Hospitality

Employment Type: Full Time, Permanent

Role Category: F&B Service

Education

UG: Diploma in Hotel Management, Any Graduate