Student Support Coordinator

Principal Duties and Accountability
Principal responsibilities include but are not limited to:
Student support:

• Serve as the first point of contact for students seeking support and direct them to the relevant support staff within the department or assist the students to make appointments.
• Follow up with students to ensure attendance to appointments and trainings.
• Collaborate with the department to support student success and wellbeing.
  

Assistance with CAS events and training programmes:

• Assist with processes involved in departmental events and training programmes.
• Assist with preparation of online and self-paced learning material.
• Data entry and Reports:
• Update and maintain records and report data to the department using appropriate technological resources.
• Aid with creating and implementing feedback surveys for events and report on the same
  

Liaise with departments and faculty:

• Liaise/Follow up with faculty and professional services departments to ensure timely action.
• Assist/Liaise/Follow up with students for responses before deadlines.
  

Day to Day Operations:

• Support the department to oversee the daily operations of the Office, ensuring efficient and effective service delivery.
• High level of professionalism in handling confidential student and departmental data/information.
• Maintain and implement policies, documentation and procedures to streamline support and enhance support services.
  

General Responsibilities:

• The post holder will need to be empathetic, calm and effective in dealing with all stakeholders concerned be it students, staff and/or external parties.
• The post holder must be committed to supporting students and their success and will need to convey confidence and positivity to members of the public, staff and students.
• The individual will demonstrate an outcome-focused and proactive approach to time management, problem-solving and multi-tasking.
• The position requires flexibility with work schedules that will enable CAS to continue to meet the needs of the University.
• Promote a safe and inclusive environment in the workplace.
• Ability to work independently and as part of a team
• Undertaking any other duties commensurate with the grade of the post as requested by department
  

Requirements
Qualifications Required

• A recognised undergraduate qualification

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  Proficiency in Microsoft Office, particularly MS Excel and PowerPoint. Other software is a plus.
• Related and appropriate practical experience in a university/educational environment is a plus.
  

Disposition
The post holder will need to be able to convey confidence and assurance to members of the public, staff and students.

• The post holder will need to be calm and effective in dealing with staff and students at the University and efficient in dealings with external parties.
• Empathy and emotional intelligence, for recognising and responding sensitively to the needs of all students including Students of Determination
• Excellent interpersonal, communication and organisational skills in order to manage multiple tasks and responsibilities
  

Knowledge, Skills and Experience
Essential:

• Effective verbal, listening and written communication skills
• Strong interpersonal skills and ability to work well within a team
• A good level of writing and presentation skills for formal reporting documentation
• Demonstrable suitable IT skills including use of spreadsheets (MS Excel) and presentation software (MS PowerPoint).
• Ability to ensure confidentiality of all matters and departmental materials
• Good administrative skills with an emphasis on attention to detail, process efficiency and thoroughness in completing the work through multi-tasking and prioritising.
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.