ABM Payment Analyst

Job Summary:

The Associate Benefits Manager should have prior experience in managing a team of 10-15 employees and is responsible for operational tasks associated with defined benefit plans, majorly from the payment file related perspective, in compliance with plan provisions and should have the ability to function well in a high-paced and at times dynamic environment. The manager should provide operational support to the team to manage Defined Benefits administration. The manager will be expected to pursue continued education by appearing in professional exams based on Milliman’s education policy.

Duties/Responsibilities:

• Performance Management through regular and timely feedback

• Handling escalations, providing support, and working with team to empower them to do it right the first time

• Leading end-to-end projects and ensure to meet the desired objectives

• Lead automation/process improvement projects

• Demonstrate strong networking capabilities and foster positive relationship with stakeholders

• Analyze the quality audits reports and suggest process improvements

• Resource planning and forecasting

• Drive the practice level initiatives within your team

• Have an understanding of the end to end payment file processing

• Achieving efficiencies through cross utilization and trainings

• Formulating strategies to meet team goals

• Responsible to track and manage the team's SLA

• Coordinate with Senior Benefits Manager for any team issues/challenges

• TNI and training penetration in the team

• Managing associate engagement

Required Skills & Attributes:

• Excellent verbal and written communication skills

• Strong logical, analytical, and problem-solving skills

• Ability to train, develop, mentor and motivate teams in a challenging and rapidly changing environment

• Ability to provide and receive feedback in effective manner

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Required Skills and Qualifications:

• 10+ years of experience into Defined Benefits administration

• Minimum 5-7 years of people management experience

• Bachelor’s/Master’s degree in any discipline

Preferred Skills and Qualifications:

• High integrity and discretion to ensure the confidentiality of sensitive client data

• Certifications in US Benefits would be an added advantage

• Ability to plan and prioritize tasks and to delegate them when appropriate

• Excellent time management skills with a proven ability to meet deadlines

• Team player and actively contributes to their group in order to complete tasks or meet goals

• Should be able to manage change effectively in today’s dynamic environment