Sales Administration Officer

Sales Administration Officer
Job ScopeThe Sales Administration Officer is accountable for processing sales orders on a daily basis including the placement and tracking of orders, management of shipments and order fulfilment.Main Duties And Responsibilities Process customer orders for all products in compliance with the companys policies and procedures; Receive, review, acknowledge and place customer sales orders accurately and promptly on the ERP system; Act as the primary contact to customers, close business in coordination with the related sales employee and complete administrative functions Fulfill orders once released from credit; Track shipments and update customers and internal stakeholders on order backlogs and information; Work with logistics, sales and credit teams to ensure order fulfilment in a timely manner; Handle customer complaints in a timely manner and escalate issues when necessary; Update sales reports as required and manage ad hoc requests as and when necessary; Position Requirements Education Bachelor s degree in Business Administration or any other related field Experience At least 2 years of relevant experience