Customer Project Manager

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• Customer Project Manager
  

Customer Project Manager
We are seeking a Customer Project Manager to work closely with the Customer Success Manager, Technical Support Engineers and Team leads in a product-based company to oversee customer support and related projects. The ideal candidate will be responsible for ensuring seamless project execution, driving customer satisfaction, and improving support operations.
Status: Full Time, Employee
Experience: 8+ years
Qualification: BE/B.Tech/MCA/MS in Computer Science or related fields
Location: Baner, Pune
Roles & Responsibilities

• Collaborate with Customer Success Managers to define customer support objectives and project goals.
• 
  Manage customer support and technical support teams, ensuring timely resolution of issues.
• Oversee customer onboarding, issue tracking, and escalation management.
• Implement best practices in customer support operations to enhance response times and satisfaction.
• Coordinate with engineering and product teams to resolve technical challenges faced by customers.
• Track and analyze support metrics, ensuring continuous process improvements.
• Develop and maintain customer communication strategies, ensuring transparency and engagement.
• Drive customer feedback loops to enhance product offerings and services.
  

Required Skills

• 8+ years of experience in customer project management within a product-based company.
• Strong understanding of customer support operations and technical support processes.
• Proficiency in ticketing and CRM tools such as Zendesk, Salesforce, or Freshdesk.
• Excellent stakeholder management and communication skills.
• Experience in handling customer escalations, issue resolution, and risk management.
• Knowledge of SLA management, KPI tracking, and performance reporting.

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• Ability to work in a cross-functional environment, collaborating with product and engineering teams.
  

Preferred Qualifications

• Certified Customer Success Manager (CCSM) / PMP / ITIL Certification.
• Experience in SaaS or technology-driven environments.
• Familiarity with customer journey mapping and retention strategies.
  

What We Offer You

• A constant stream of new things for you to learn. Were always expanding into new areas and exploring new ideas.
• A set of extraordinarily talented and dedicated peers.
• A stable, collaborative, and supportive work environment.
  

Compensation
It will be the best in the industry and according to experience of the candidate and company norms.
To apply for this position, please email your resume to [HIDDEN TEXT] and simply mention in the subject as Customer Project Manager.
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