137+ Applicants
Posted: 1 week ago
0-1 years
Abu Dhabi, United Arab Emirates
work from office
Posted: 1 week ago
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Applicants: 137+
Job Description
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Job Description
B2C Guest Reservations
- As a key player in the reservations team, collaborate closely to optimize the guest journey for B2C bookings.
- Ensure the seamless execution of reservations, providing accuracy, efficiency, and a personalized touch at every stage.
- Personalized experience to adapt to guests needs from VIP, high valued, family orientated and so on.
- Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).
- Ensure end-to-end reservations process completion across all touchpoints, ensuring the guest reservation is fulfilled and providing assistance at any stage of the guest journey.
- Foster strong relationships with B2B partners within the reservations context to streamline processes and ensure efficient collaboration.
- Work closely with partners to facilitate smooth booking procedures and address any reservations-related inquiries promptly.
- Make it easy for your partners
- Manage requests promptly, meeting and maintaining appropriate service level agreements (SLAs).
- Manage bookings for hotel rooms and various experiences through the reservation system.
- Coordinate with internal departments and external service providers to ensure seamless service delivery.
- Process payments and handle credit card transactions accurately and securely.
- Cultivate and maintain effective relationships with suppliers within the reservations framework to enhance the overall guest experience.
- Collaborate with suppliers to optimize reservation processes, ensuring a seamless flow from booking to fulfillment.
- Actively engage with suppliers to address any operational challenges and enhance the quality of services provided to our guests.
- Work collaboratively across departments to integrate reservations seamlessly into the overall guest experience strategy.
- Coordinate efforts with B2B partners and suppliers to align goals and enhance the overall quality of services provided.
- Ensure all guest details are accurately updated in the appropriate CRM and Booking systems, such as Travelbox and Client POS.
- Handle all guest complaints across the assigned brand and/or client, aiming for timely and satisfactory resolutions.
- Collaborate with Miral Destinations and Miral Experiences department to support functions to address complaints effectively.
- Escalate complaints and feedback as needed to minimize reputational, financial, operational, and legal risks.
- Assist in determining the root cause of complaints, collaborating with relevant departments to conduct thorough investigations.
- Record all guest complaints and feedback securely, whether negative or positive.
- Contribute to the achievement of performance targets, including Yas Concierge and individual KPIs (Sales, Guest Satisfaction, and Quality Scores).
- Support a positive team and working environment by assisting colleagues and actively participating in constructive team meetings
- Undertake duties of a general nature and additional tasks as directed by management, showcasing adaptability and a commitment to team success.
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- Bachelor's degree or equivalent and/or certification in Tourism, Hospitality Management and Sales.
- Candidates should have a background in hospitality, tourism, travel such as tour operators with the ability to thrive in a fast-paced environment; or
- Experiences roles that provide transferrable skills with the ability to thrive in a fast-paced environment.
- Met and exceeded performance metrics as Concierge Agent
- Ability to establish and maintain rapport with guests.
- Proficient computer and system skills.
- Exceptional interpersonal, verbal, and written communication skills, with the ability to convert inquiries into sales
- Outstanding empathy, problem-solving abilities, decision-making skills, and the capacity to comprehend and explain technical information.
- Proven track record of achieving individual and team targets.
- Fluency in English.
- Degree or certification in Tourism, Hospitality Management and Sales.
- Hotel reservations experience, DMC, Travel Agent or Tour Operator
- Demonstrated confidence and enthusiasm in previous roles.
- Strong attention to detail and accuracy in tasks.
- Previous experience in sales.
- Skillful in overcoming objections and handling challenging conversations.
- Ability to work both independently and collaboratively within a team
- Adaptability to thrive in a constantly evolving environment
- Strong organizational and prioritization skills
- Fluent in languages (Arabic, Russian, German, Mandarin) are a plus.
Miral Destinations
Skills
SalesTransactionsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
12 Jul 26, 01:41 PM IST
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