Job Description
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
This role requires a technically skilled professional with 4+ years of experience in CCaaS and cloud-based contact center environments. The position focuses on monitoring, troubleshooting, and ensuring platform reliability using tools like Splunk and Zabbix. Candidates with strong hands-on experience with AWS services including Lambda, ALBs, Amazon Connect, and CloudWatch is essential, along with proficiency in at least one scripting language such as Python, Perl, or PowerShell to support automation and operational efficiency.
Responsibilities:
- Design and enhance proactive monitoring capabilities for AWS Amazon Connect CCaaS platforms, ensuring high availability, reliability, and performance across production environments.
- Collaborate closely with developers, architects, and platform owners to establish logging standards, enforce monitoring best practices, and enable efficient troubleshooting through structured observability frameworks.
- Participate in application design discussions to develop end-to-end interaction visibility using Splunk, enabling deep operational insights and traceability across contact center workflows.
- Troubleshoot and resolve production incidents, performing root cause analysis and implementing preventive measures to improve system stability.
- Partner with vendor teams to drive operational improvements, strengthen monitoring strategies, and enhance overall platform observability.
- Develop and maintain Amazon CloudWatch dashboards as complementary monitoring solutions to Splunk, ensuring redundancy and comprehensive performance tracking.
- Conduct knowledge-sharing sessions and document troubleshooting playbooks to enable broader support teams and improve operational readiness.
- Undergraduate degree or equivalent practical experience in Information Technology or a related field.
- 4+ years of hands-on experience in CCaaS environments, including monitoring and troubleshooting contact center platforms.
- Strong working knowledge of observability and monitoring tools such as Splunk and Zabbix.
- 2+ years of AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect, and CloudWatch.
- Proficiency in at least one scripting language such as Python, Perl, or PowerShell to support automation and operational efficiency.
- Excellent communication and collaboration skills with the ability to work effectively across cross-functional teams.
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- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills
Operational EfficiencyProductionSupport EngineerIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization. With Mitratech’s proven portfolio of end-to-end solutions, organizations worldwide are able to proactively identify and implement best practices and standardize processes across all lines of business to manage risk and ensure business continuity.
Mitratech partners with more than 1,500 companies worldwide, from small nimble teams needing tech-enablement, to the largest organizations in the world trying to centralize, streamline and collaborate across their legal and risk functions. Mitratech's user base spans more than 160 countries.
Our products are quick to adopt and learn, so you’re rapidly empowered to innovate solutions for any challenge, no matter the size or complexity. But our people are the real performers, each 100% focused on your success.
They leverage top-tier partnerships and painless integration of our products, customized and “right-sized” to your needs. Plus, they’ll provide secure global cloud services to keep you productive and protected, with proven reliability, results, and ROI.
We put over 30 years of experience to work on your behalf. That’s for over 7,000 organizations of all sizes across the globe and spanning over 160 countries. And we can honestly claim 100% implementation success, too, for products relied upon by corporations worldwide.
One reason? We call on your experience, as we involve clients at every step of product planning and development. Your feedback drives purpose and usability for every new or improved feature, and for every update or new product.
Your success is our success. That’s what drives us, and we’re proud of our long track record of satisfying legal and compliance professionals and their organizations.
We’re here to help you safely take advantage of the technological transformation that’s underway for corporate legal and GRC functions. Whether you’re a bleeding-edge early adopter or a latecomer to this movement, we’re a proven quantity in helping you reach the next level of success.
Important dates & deadlines?
Application Deadline
20 Jun 26, 07:10 PM IST
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