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Job Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the worlds largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratechs engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
We are seeking a skilled Business Analyst ServiceNow to support and enhance enterprise ServiceNow implementations, with a strong focus on AIM/IAM frameworks, Information Security processes, and access management optimization. This role partners closely with engineering, DevOps, InfoSec, and business stakeholders to deliver scalable, compliant, and efficient solutions across the organization.
Key Responsibilities
- Act as a liaison between business stakeholders and technical teams to gather, analyze, and document requirements related to ServiceNow platforms.
- Leverage ServiceNow to optimize Access & Identity Management (AIM/IAM) frameworks and streamline Information Security (InfoSec) processes.
- Support initiatives across Identity Governance & Administration (IGA), Security Operations, and IT Service Management (ITSM).
- Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with DevOps and cross-functional teams to ensure solutions are scalable, secure, and aligned with enterprise standards.
- Participate in solution design reviews to ensure compliance with security, audit, and regulatory requirements.
- Support testing, validation, and deployment activities, ensuring delivered solutions meet business expectations.
- Identify opportunities for process improvement and automation within ServiceNow.
- Provide ongoing support, documentation, and knowledge transfer to stakeholders and operational teams.
- 4+ Years of experience as a Business Analyst working with ServiceNow in an enterprise environment.
- Strong understanding of IAM / IGA concepts, access management, and security controls.
- Hands-on experience with ITSM processes (Incident, Problem, Change, Request).
- Familiarity with Security Operations workflows and InfoSec best practices.
- Experience working with DevOps teams and agile delivery models.
- Strong analytical, documentation, and stakeholder communication skills.
- Ability to manage multiple initiatives and priorities in a fast-paced environment.
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- Experience in financial services or highly regulated environments.
- Knowledge of ServiceNow modules related to Security Operations, GRC, or IAM integrations.
- Familiarity with audit, compliance, and regulatory requirements.
- ServiceNow certifications (CSA, CIS, or related) are a plus.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Skills
DevopsItsmTestingInformation SecurityIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization. With Mitratech’s proven portfolio of end-to-end solutions, organizations worldwide are able to proactively identify and implement best practices and standardize processes across all lines of business to manage risk and ensure business continuity.
Mitratech partners with more than 1,500 companies worldwide, from small nimble teams needing tech-enablement, to the largest organizations in the world trying to centralize, streamline and collaborate across their legal and risk functions. Mitratech's user base spans more than 160 countries.
Our products are quick to adopt and learn, so you’re rapidly empowered to innovate solutions for any challenge, no matter the size or complexity. But our people are the real performers, each 100% focused on your success.
They leverage top-tier partnerships and painless integration of our products, customized and “right-sized” to your needs. Plus, they’ll provide secure global cloud services to keep you productive and protected, with proven reliability, results, and ROI.
We put over 30 years of experience to work on your behalf. That’s for over 7,000 organizations of all sizes across the globe and spanning over 160 countries. And we can honestly claim 100% implementation success, too, for products relied upon by corporations worldwide.
One reason? We call on your experience, as we involve clients at every step of product planning and development. Your feedback drives purpose and usability for every new or improved feature, and for every update or new product.
Your success is our success. That’s what drives us, and we’re proud of our long track record of satisfying legal and compliance professionals and their organizations.
We’re here to help you safely take advantage of the technological transformation that’s underway for corporate legal and GRC functions. Whether you’re a bleeding-edge early adopter or a latecomer to this movement, we’re a proven quantity in helping you reach the next level of success.
Important dates & deadlines?
Application Deadline
17 Jul 26, 05:45 PM IST
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Business Analyst - Service Now
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