Job Description
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Miratech is looking for a Google DialogFlow Engineer (Python) to join the Bot Development team and help build next-generation conversational AI solutions across cloud platforms. In this role, you will design, develop, and enhance intelligent chatbots and voice bots using Google Cloud Platform technologies, with a strong focus on Dialogflow CX and its LLM-powered Playbooks capabilities. You will contribute to delivering scalable, high-performance conversational experiences through advanced AI capabilities, backend integrations, and modern cloud-native architectures.
Responsibilities:
- Design, develop, and deploy chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX
- Craft clean, efficient, and maintainable code adhering to industry best practices and standards.
- Develop custom components and tools to optimize the functionality and performance of our chatbot ecosystem.
- Collaborate closely with developers, designers, and other stakeholders to meet project requirements and user expectations.
- Leverage natural language processing (NLP), LLM and machine learning (ML) techniques, including TTS, STT, and SSML, to enable our chatbots to comprehend and respond intelligently to user inputs.
- Integrate chatbot systems seamlessly with backend systems, databases, and APIs to facilitate smooth data exchange and interactions.
- Investigate and resolve complex technical issues by analysing logs and debugging code for continuous improvement.
- Stay ahead of the curve by keeping up-to-date with the latest trends and advancements in chatbot development.
- 4+ years of hands-on experience with the Google Cloud Contact Center AI Bot framework.
- Strong hands-on experience with Python for backend development, API integrations, and chatbot orchestration
- Proficient in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.
- Extensive experience with the new LLM (playbook) feature in Dialogflow CX, as well as traditional Dialogflow CX functionalities.
- Solid understanding of Google as a Software-as-a-Service platform.
- Proven troubleshooting and analytical skills in complex, distributed environments.
- Familiarity with SQL and experience working with relational databases.
- Experience integrating web services into applications.
- Bachelors degree in a technology-related field or equivalent experience.
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- Familiarity with automated testing practices.
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
All your information will be kept confidential according to EEO guidelines.
Skills
PythonChatbot DevelopmentDebuggingTestingWeb ServicesApiCloudBackend DevelopmentSqlIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization. With Mitratech’s proven portfolio of end-to-end solutions, organizations worldwide are able to proactively identify and implement best practices and standardize processes across all lines of business to manage risk and ensure business continuity.
Mitratech partners with more than 1,500 companies worldwide, from small nimble teams needing tech-enablement, to the largest organizations in the world trying to centralize, streamline and collaborate across their legal and risk functions. Mitratech's user base spans more than 160 countries.
Our products are quick to adopt and learn, so you’re rapidly empowered to innovate solutions for any challenge, no matter the size or complexity. But our people are the real performers, each 100% focused on your success.
They leverage top-tier partnerships and painless integration of our products, customized and “right-sized” to your needs. Plus, they’ll provide secure global cloud services to keep you productive and protected, with proven reliability, results, and ROI.
We put over 30 years of experience to work on your behalf. That’s for over 7,000 organizations of all sizes across the globe and spanning over 160 countries. And we can honestly claim 100% implementation success, too, for products relied upon by corporations worldwide.
One reason? We call on your experience, as we involve clients at every step of product planning and development. Your feedback drives purpose and usability for every new or improved feature, and for every update or new product.
Your success is our success. That’s what drives us, and we’re proud of our long track record of satisfying legal and compliance professionals and their organizations.
We’re here to help you safely take advantage of the technological transformation that’s underway for corporate legal and GRC functions. Whether you’re a bleeding-edge early adopter or a latecomer to this movement, we’re a proven quantity in helping you reach the next level of success.
Important dates & deadlines?
Application Deadline
22 Jul 26, 06:20 PM IST
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