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Job Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the worlds largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values driven organization and our culture of Relentless Performance has enabled over 99% of Miratechs engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across five continents and operates in 25 countries worldwide. Miratech retains over 1000 full-time professionals and has achieved sustained shareholder value growth exceeding 25% annually over many years.
We are looking for a Junior Cloud & GenAI Engineer Amazon Connect Digital to join our Consumer Experience Digital Channels team. This is an entry-level, hands-on engineering role focused on supporting cloud-native digital contact center solutions and Generative AIdriven customer experiences across chat, chatbot, SMS, email, and WhatsApp channels. The role offers an excellent opportunity for early-career engineers to build strong foundations in AWS Cloud, Amazon Connect Digital, and GenAI technologies, while working closely with senior architects and delivery teams on real-world enterprise CX solutions.
Responsibilities
- Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
- Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
- Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
- Assist in developing Generative AI features using Amazon Bedrock, SageMaker, AgentCore, Strands, and OpenAI APIs under senior guidance.
- Support prompt engineering, RAG workflows, AI orchestration, and conversational design for customer and agent-facing use cases.
- Help integrate digital platforms with CRM systems, analytics pipelines, dashboards, and reporting tools.
- Participate in testing, troubleshooting, documentation, CI/CD support, and production releases, following engineering and quality standards.
- 1 to 3 years of experience in software engineering, cloud, or AI-related roles.
- Bachelors degree in computer science, Engineering, IT, Computer Applications, or a related field.
- Basic understanding of AWS Cloud fundamentals.
- Foundational knowledge of Generative AI, LLM concepts, and prompt engineering.
- Programming experience in Python, JavaScript, or TypeScript.
- Understanding of REST APIs, JSON, and basic web integrations.
- Strong analytical and problem-solving skills.
- Good written and verbal communication skills.
- Strong learning mindset and eagerness to grow in cloud, contact center, and AI technologies.
Looking to get Placed? Try our Placement Guarantee Plan
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
All your information will be kept confidential according to EEO guidelines.
Skills
PythonPrompt EngineeringAnalyticsAiIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mitratech is a trusted, global technology partner empowering corporate legal, risk & compliance, and HR professionals to maximize productivity, control expense, and mitigate risk by deepening operational alignment, and increasing collaboration & visibility across their organization. With Mitratech’s proven portfolio of end-to-end solutions, organizations worldwide are able to proactively identify and implement best practices and standardize processes across all lines of business to manage risk and ensure business continuity.
Mitratech partners with more than 1,500 companies worldwide, from small nimble teams needing tech-enablement, to the largest organizations in the world trying to centralize, streamline and collaborate across their legal and risk functions. Mitratech's user base spans more than 160 countries.
Our products are quick to adopt and learn, so you’re rapidly empowered to innovate solutions for any challenge, no matter the size or complexity. But our people are the real performers, each 100% focused on your success.
They leverage top-tier partnerships and painless integration of our products, customized and “right-sized” to your needs. Plus, they’ll provide secure global cloud services to keep you productive and protected, with proven reliability, results, and ROI.
We put over 30 years of experience to work on your behalf. That’s for over 7,000 organizations of all sizes across the globe and spanning over 160 countries. And we can honestly claim 100% implementation success, too, for products relied upon by corporations worldwide.
One reason? We call on your experience, as we involve clients at every step of product planning and development. Your feedback drives purpose and usability for every new or improved feature, and for every update or new product.
Your success is our success. That’s what drives us, and we’re proud of our long track record of satisfying legal and compliance professionals and their organizations.
We’re here to help you safely take advantage of the technological transformation that’s underway for corporate legal and GRC functions. Whether you’re a bleeding-edge early adopter or a latecomer to this movement, we’re a proven quantity in helping you reach the next level of success.
Important dates & deadlines?
Application Deadline
04 May 26, 04:47 PM IST
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Junior Amazon Connect Engineer
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