Assistant Vice President - IT Infrastructure Operations

Assistant Vice President - IT Operations
Location: Mumbai - Andheri (Candidates based in Mumbai preferred)
Experience: 18-25 Years
Industry Preference: IT Services / ITES / BPO / KPO
Work Mode: Hybrid
Education: BE / B.Tech / MCA / BCA
About the Role:
We are looking for an experienced and dynamic technology leader for the role of Assistant Vice President - IT Operations. The role involves leading enterprise-wide IT infrastructure and operations across cloud and on-premise environments while ensuring high availability, security, scalability, and operational excellence.
The ideal candidate should have extensive experience managing large-scale IT operations within IT Services, ITES, BPO, or KPO organizations and possess strong leadership capabilities in infrastructure management, IT governance, cloud technologies, cybersecurity coordination, and service delivery.
Key Responsibilities:
Strategic Leadership:
- Define and execute IT infrastructure and operations strategy aligned with business objectives.
- Drive modernization initiatives including cloud adoption, automation, and digital transformation.
- Build scalable and resilient enterprise infrastructure environments.
IT Operations & Infrastructure Management:
- Lead day-to-day IT operations covering servers, storage, networks, cloud platforms, end-user computing, and enterprise systems.
- Ensure high availability, uptime, system reliability, and operational efficiency across all environments.
- Manage production, staging, and development infrastructure with minimal downtime.
- Oversee incident, problem, change, and asset management processes aligned with ITIL practices.
- Act as the escalation point for critical infrastructure and operational issues.
Cloud & Data Center Operations:
- Manage hybrid infrastructure environments across AWS, Azure, or GCP along with on-premise data centers.

- Lead infrastructure capacity planning, performance optimization, virtualization, and storage management.
- Drive disaster recovery and business continuity planning, testing, and execution.
Security & Compliance:
- Collaborate with cybersecurity teams to implement enterprise security controls and proactive defense mechanisms.
- Ensure compliance with security standards, governance frameworks, and regulatory requirements.
- Strengthen infrastructure governance, data protection, and operational risk management.
Team & Vendor Management:
- Lead and mentor infrastructure, support, and operations teams.
- Foster a high-performance and collaborative work culture.
- Manage relationships with technology vendors, partners, and service providers.
- Drive operational efficiency and cost optimization initiatives.
Monitoring & Reporting:
- Implement monitoring and automation tools for proactive infrastructure management.
- Present operational dashboards, KPIs, and performance reports to senior leadership.
Required Skills & Expertise:
Infrastructure & Cloud:
- Strong expertise in enterprise IT infrastructure architecture and operations.
- Hands-on exposure to AWS, Azure, or Google Cloud platforms.
- Experience with hybrid cloud environments and cloud migration initiatives.
Network & Security:
- Strong understanding of LAN/WAN, VPN, firewalls, load balancers, and network security.
- Knowledge of security frameworks, intrusion prevention, and infrastructure hardening.
Server, Storage & Virtualization:
- Experience with VMware, Hyper-V, SAN/NAS storage environments, backup, and DR solutions.
- Expertise in high availability and business continuity environments.
Monitoring & Automation:
- Experience with monitoring tools such as SolarWinds, Nagios, or equivalent platforms.
- Exposure to automation and scripting tools including Ansible, Terraform, PowerShell, or Python.
ITSM & Governance:
- Strong understanding of ITIL processes and enterprise IT service management.
- Experience working with ITSM platforms and governance frameworks such as ISO 27001.
End User Computing:
- Experience managing desktop support, endpoint management, VDI environments, and remote support technologies.
Desired Candidate Profile:
- 18+ years of overall IT experience with at least 10 years in leadership roles managing IT Operations or Infrastructure.
- Prior experience in IT Services, ITES, BPO, KPO, or similar high-scale environments is mandatory.
- Proven ability to manage large enterprise infrastructure environments and geographically distributed teams.
- Strong stakeholder management, decision-making, and leadership skills.
- Excellent communication and people management capabilities.
Selection Process:
- Initial Virtual Discussion
- Final Face-to-Face Leadership