One MobiKwik Systems - Associate Manager/Manager - Founder's Office

About MobiKwik:
MobiKwik (NSE: MOBIKWIK)- We are a publicly listed fintech company and the home to India's largest digital wallet and trusted by over 186.6 million users and more than 4.79 million merchants. Our platform-based business comprises 2-sided payment networks, bridging payments for users and merchants. We cater to the financial needs of our users via payments, investments, and consumer credit. On the merchant side, we aim to empower their businesses as their primary payment partner by offering a range of financial services such as QR, Soundbox, EDC machine & more.
As a technology-first company, we leverage big data analytics and deep data science to keep on innovating and delivering world-class financial products for Bharat! Founded in 2009 by Bipin Preet Singh and Upasana Taku, we have over 186.6 million registered users who make day-to-day payments at large retail chains and mom & pop (kirana) stores, across a 4.79 million strong merchant network.
Understanding the growing awareness amongst Indians to gain financial independence, we introduced wealth products over the years to enable users to confidently participate in the growth story of the country.
Join us on our journey to democratize access to financial services for a billion Indians.
Role Overview:
This is a high-visibility, high-accountability role for someone who wants to work directly with MobiKwik's founding team. You will be a trusted extension of the Founders - helping drive strategic priorities, managing cross-functional execution, and ensuring nothing falls through the cracks. The ideal candidate is sharp, discreet, highly organised, and brings prior Founder's Office or CXO office experience. You must be comfortable operating in ambiguity, switching contexts rapidly, and delivering with minimal hand-holding. This is not a passive coordination role. You will be expected to think, push, and own outcomes.
Key Responsibilities:
Strategy & Business Operations
- Track and drive execution of Founders' strategic priorities across business verticals (payments, lending, broking).
- Build dashboards, trackers, and MIS reports to give Founders a real-time pulse of the business.
- Conduct research and analysis on market trends, competitor moves, industry developments, and whitespace opportunities.

- Prepare briefing notes, strategy memos, and business reviews for internal and board-level discussions.
Founder Support & Schedule Management
- Own the Founders' calendars end-to-end - prioritise, protect, and manage time ruthlessly.
- Prepare the Founders for every meeting: pre-reads, context notes, and follow-up trackers.
- Handle travel planning, event scheduling, and logistics for internal and external engagements.
- Maintain confidentiality across sensitive conversations, documents, and decisions.
Stakeholder Management
- Serve as a first point of contact for internal and external stakeholders reaching the Founders.
- Coordinate with cross-functional teams Founder-led initiatives.
- Manage relationships with investors, advisors, government bodies, and industry partners on behalf of the Founders.
- Draft and review communications - emails, proposals, and presentations - on behalf of the founding team.
Special Projects & Execution
- Lead or support high-priority, time-sensitive projects that don't fit neatly into an existing function.
- Represent the Founders in internal meetings when required; take ownership of actions and drive closure.
- Support IR, partnership, or M&A-related workstreams as and when needed.
- Identify operational inefficiencies and proactively propose process improvements.
Candidate Profile:
Must-Have:
- 3+ years of experience; prior stint in a Founder's Office, CXO Office, or Chief of Staff role. Preferably from Big 4s.
- Strong analytical and problem-solving skills - comfortable with data, numbers, and business metrics.
- Basic awareness of social media trends, financial influencer landscape, and digital investor communication channels.
- Exceptional written and verbal communication; able to represent the Founders' voice accurately.
- High EQ and interpersonal skills - able to manage up, down, and across without formal authority.
- Extreme ownership mindset - not a task-taker, but a problem-solver who drives things to closure.
- Discretion and professionalism in handling confidential information at the highest levels.
- Ability to multi-task and prioritise in a fast-moving, ambiguous startup environment.
Educational Qualifications:
- MBA from Tier 1 / Tier 2 institution