IT Operations Analyst - App Support

This position is based in India. While this is a remote flexible role it is required to reside in this country.
Who we are:
MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, were transforming the way consumers and businesses send and receive money in nearly every country around the world.
Thanks to our cutting-edge platform and strategic partnerships with some of the worlds leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
This is all made possible by our dedicated and diverse team of professionals around the world. If youre ready for a career journey filled with exciting opportunities, come aboard and lets drive the future of payments together at MoneyGram!
The Numbers:

• We serve over 50 million people every year in over 200 countries and territories.
• Were a global team of over 2,000 from 36 countries around the world.
• We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business.
• Were known for our strong culture globally, demonstrated by:
• Top Workplaces USA award winner (three consecutive years in a row!)
• One of the Best Places to Work in the Middle East
• Winner of many regional awards, such as Friendly Workplace in Poland and Top Workplace in DFW by The Dallas Morning News
  

What you will contribute:
The IT Operations Analyst- App Support is responsible for the administration, support, implementation, maintenance, and optimization of IT Service Support application(s), used by the MoneyGram organization for Incident, Problem, Request, and Change Management. The incumbent instructs others regarding the use and capabilities of the software, creation of documentation to facilitate efficient and proper use, and identification of key performance indicators that will present quantitative feedback to affect proactive solutions. The incumbent is also considered the application owner for IT service support and will be responsible for driving improvements in the tool(s), working with vendors to facilitate upgrades and following industry best standards when possible and appropriate.
What youll do:

• Provide day-to-day administration and troubleshooting for the service support application(s).
• Review and implement application patches, evaluate upcoming tool versions and releases as necessary.
• Provide second level support for production control, applications development, quality assurance and business users.
• Analyze data and prepare reports covering a variety of functional areas.
• Apply creative thinking and analysis to develop new concepts for ongoing data into information.
• Create tools to track information and monitor service and/or productivity levels of various operational departments and personnel.
• Build custom reports, facilitate ad-hoc reporting and work with various customers to ensure service support application reporting meets business needs.
  
• Analyze, optimize, and improve IT service support application(s) functionality to facilitate established service support processes and creates documentation as needed to support these changes.
• Follow industry best practices where possible and/or appropriate.
• Recommend, develop and implement improvements.
• Work on technical support issues relating to the Service Support tools and software applications, interfacing with 3rd-party vendors as necessary, includes on-call responsibilities as needed.
• Lead, coach, and provide ongoing training to individuals in all areas of IT (including managers, directors, and VPs) in proper user of the service support application(s).
• Perform other duties as assigned.
  

Who were looking for:
Education

• Minimum Required: BA/BS or equivalent work experience
  

Experience

• 3-5 years experience.
• 3+ years SQL Server experience.
  

Essential Skills

• Knowledge of Mainframe (Cobol, JCL, VSAM, CICS, EASYTRIEVE) and PL/SQL, basics of API and Splunk.
• Strong demonstrated planning, problem solving, and analytical skills.
• Experience with building custom reports and SQL queries using reporting tools such as Cognos, Crystal Reports, etc.
• Ability to anticipate problems, contribute innovative solutions to IT management.
• Demonstrated ability to probe, diagnose and resolve customer issues.
• Detail oriented.
• Ability to prioritize and handle multiple tasks, while working with minimal supervision.
• Excellent written and oral communication skills.
• Ability to communicate technical information to nontechnical personnel.

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• Experience building and supporting workflow applications using workflow tools, preferred.
  

Why you will love working here:
Your future is in your hands.
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!

• Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care. Stay healthy and worry-free!
• Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.
• Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.
• Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.
• Transfer Fee Reimbursement - Corporate products and services at discounted prices. Weve got you covered.
• Employee Assistance Program - Access to confidential counseling and support services for personal and professional well-being.
• Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.
• Remote work flexibility - Enjoy the freedom of working remotely with flexible scheduling options.
  

Primary Location
India-Maharashtra-Mumbai
Work Locations
IN_Corp_Mumbai_Bandra Kurla Complex suite 1126,1127,1128
Job
IT Operations Management
Organization
Information Technology
Full-time
Travel
No
Job Posting
Apr 14, 2025, 2:28:53 AM