Law Firm Help Desk Technician

This is a full-time, remote opportunity (EST hours) to join a growing technology-forward organization supporting its East Coast operations. The team is looking for an IT support professional to provide front-line technical assistance and maintain smooth IT operations across multiple locations. Youll be working with a wide range of devices and software in a structured and supportive tech environment.

If youre passionate about IT support and enjoy being the go-to person for solving end-user issues, this role offers an exciting chance to expand your skill set. Were looking for someone detail-oriented and hands-on who thrives in a fast-paced setting and wants to play a direct role in keeping systems running efficiently. Great opportunity for someone early in their tech career looking to grow their troubleshooting skills and gain exposure to a wide range of systems and platforms.

Required Skills & Experience
1-3 years of experience in a help desk or technical support role
Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts
Experience with hardware setup, configuration, and support (laptops, desktops, mobile devices)
Comfortable managing service tickets and prioritizing work in a structured environment
Clear communication skills and a strong customer service mindset

Desired Skills & Experience
Experience supporting VPN access and wireless connectivity
Familiarity with imaging tools and device deployment workflows
Understanding of software installation best practices and IT asset management
Ability to support office hardware like printers, scanners, and conferencing equipment

What You Will Be Doing

Tech Breakdown
60% Windows OS and enterprise software
20% Hardware deployment and troubleshooting
10% Networking/VPN support
10% IT inventory management

Daily Responsibilities
80% Hands On
10% Task Coordination/Tracking
10% Cross-team Collaboration

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