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Job Description
- Primary responsibility to provide technical support and maintenance for software applications
- Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements
- Provide day-to-day support for internal or customer-facing applications and troubleshoot and resolve application issues escalating when necessary
- Monitor and triage incoming software incidents from internal teams, end users, and automated systems
- Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.
- Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.
- Examine logs, error messages, and performance data to identify potential root causes.
- Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.
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- Collaborate with development, support, and system administrator teams to coordinate resolution efforts.
- Support applications during after-hours/weekends/holidays when necessary or in shifts
- Bachelors degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field
Skills
Technical SupportMaintenanceIncident ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mouser Electronics is a globally renowned distributor specializing in the rapid introduction of new products and technologies to electronic design engineers and buyers. Offering a vast selection of semiconductors, electronic components, and embedded solutions from leading manufacturers, Mouser Electronics serves as a one-stop shop for innovation-driven needs. Mouser Electronics careers provide professionals with an opportunity to be at the forefront of the electronics industry, contributing to a culture that values innovation, excellence, and customer service. Working at Mouser Electronics means joining a team dedicated to empowering design engineers and buyers by delivering cutting-edge products and services that shape the future of technology, making Mouser Electronics careers highly sought after by those passionate about electronics and innovation.
Important dates & deadlines?
Application Deadline
21 Jun 26, 06:59 PM IST
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Applications Support Specialist - Triage
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