Mouser Electronics - Team Lead - Customer Service

Description:

- Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.
- Provides support for other departments and branches as needed.
- Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
- Gratifies and astonishes customers with service excellence.
- Demonstrates knowledge, experience and understanding of distribution.
- Develops results-oriented customer service strategies.
- Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests.
- Sets and tracks goals.
- Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.

- Expands product knowledge utilizing all available sources.
- Keeps self-current regarding industry trends, practices, news.
- Supports and participates in company total quality process.
- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
- Bilingual fluent verbal and written in local language and English.
- Additional languages may be required.
- Proficient typing and math skills including currency conversions and profit margins.
- Professional writing and presentation skills.
- PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
- Internet savvy and familiarity with E-Commerce.
- Bachelors Degree in any field.
- This is a summary of the primary accountabilities and requirements for this position.
- The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs.
- Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
- [AP1] Short Description.
About Us:

- Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands.
- This year marks the company's 60th anniversary.
- We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.
- Mouser has 28 offices located around the globe.
- We conduct business in 23 different languages and 34 currencies.
- Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.