SAP Consultant

Position: Contract

Role: SAP Support Consultant (P3 & P4 Ticket Handling)

Experience: 8-10 Years

Location: Bangalore, Chennai, Hyderabad

Shift: 12pm-9pm

Work Mode: 5 days WFO

Key Skills: Excellent Communication, Configuration, Deployment,

About the Role:

We are seeking a skilled SAP Support Consultant to manage and resolve Priority 3 (P3) and Priority 4 (P4)

incidents and service requests. The role requires hands-on technical skills, ability to provide suitable

solutions, implementation skills, and awareness about the latest innovations released by SAP. This role

requires high-quality issue resolution, SLA compliance and achieving highest level of customer satisfaction.

Roles & Responsibilities:

Resolve SAP P3 and P4 incidents and service requests within the defined SLAs.

Analyze, troubleshoot, and resolve functional and/or technical issues in SAP systems.

Access Clients SAP system, investigate the issue, and implement fixes or configuration changes.

Communicate directly with customers via calls, emails, or meetings to understand issues and provide

updates.

Apply appropriate solutions, enhancements, or workarounds based on root cause analysis.

Validate implemented solutions and ensure proper closure of tickets.

Maintain documentation of RCA, solution steps, and knowledge articles for future reference.

Coordinate with cross-functional teams (Basis, ABAP, Functional, Security) when required.

Ensure compliance with change management and access control policies.

Achieve vert high customer satisfaction through clear communications and timely resolution.

Required Skills & Qualifications

Bachelors degree in IT, Computer Science, Business, or related field.

5+ years of experience in SAP Application Support in one or more modules of SAP systems (Refer table

below

Strong understanding of one or more SAP modules (Refer table below)

Experience in SLA compliance and handling of tickets in a ticketing tool (e.g., ServiceNow, JIRA,

Remedy etc.).

Ability to access systems, analyze logs, debug issues, and apply configuration changes.

Good troubleshooting and root cause analysis skills.

Strong cross module skills

Strong verbal and written communication skills.

Ability to independently interact with business users and stakeholders.

Understanding of ITIL processes and SLA-driven support environment.

Preferred Skills

Good understanding of SAP knowledge repository (KBAs, OSS Notes, Release Notes etc.)

Experience of working in a global support model.

Knowledge of change management and transport processes.

Key Competencies

Customer-focused mindset

Analytical and problem-solving skills

Accountability and ownership

Effective communication

Ability to work under minimal supervision

SLA Compliance

Pay range and compensation package

Competitive salary based on experience and qualifications.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workpl ace.

We encourage applications from all qualified individuals regardless of race, gender, age, sexual orien

tation, disability, or any other characteristic protected by law.

Qualifications:

Bachelors degree in computer science, Information Technology, or a related field (or equivalent

experience).