Job Description
Team Lead, Wireless Fulfillment
How Operations, Global Asset Management, and Wireless Fulfillment Contribute to Client
As Part Of Operations And The Global Asset Management Function, The Assistant Unit Manager Helps Deliver Exceptional Customer Experiences Around Mobile Device And Service Orders. This Includes
- Working and delivering around contracted Service Level Agreements (SLAs)
- Supporting Client Service Delivery teams
- Maintaining relationships with customers, mobile carriers and other vendors, and other Client teams
As an Assistant Unit Manager for Fulfillment your primary duties and responsibilities include the following. Other duties may be assigned.
- Act as the first escalation point of contact for all members of the team
- Train all team members
- Make recommendations to supervisor for load balancing across all team members
- Monitor status of customer orders and queue times
- Meet minimum daily goals and objectives
- Meet set SLAs for order entry using swivel chair approach
- Provide detail to supervisors and managers on team performance; make recommendations for improvement if available
- Resolve order issues and carrier issues pertaining to client orders
Qualifications, Education, & Special Skills
- Must be able to work flexible hours and have availability to work Monday through Friday between 7:00am and 7:00pm and occasional weekends
- 4+ years of applicable work history
- Proficient at data entry, email, and Microsoft Office suite
- High school diploma
Looking to get Placed? Try our Placement Guarantee Plan
- Telecom or wireless experience a plus
- Understanding of carrier contracts or telecom devices a plus
- Order placement experience highly desired
- Training experience a plus
- Multi-language a plus
- Specialist on complex technical or business matters
- Champion significant projects, programs, and business initiatives using demonstrated creativity, organization, and ingenuity
- Free to determine work priorities based on general direction from managers
- Develop and maintain lasting internal and external customer relationships
- Hybrid – WFH and WFO
Skills
OperationsCustomer RelationshipsService DeliveryDeliveryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Mphasis stands at the forefront of the IT services industry, offering innovative and customer-centric technology solutions across various sectors. With a deep commitment to excellence and digital transformation, Mphasis harnesses the power of cognitive technologies and analytics to empower businesses worldwide. Mphasis Careers provide a gateway for professionals to delve into a world of groundbreaking projects, fostering an environment of learning, innovation, and growth. By joining Mphasis Careers, individuals become part of a vibrant community that values diversity, creativity, and collaboration. It's an opportunity to work alongside industry experts, contribute to meaningful initiatives, and carve a successful path in the ever-evolving tech landscape.
Important dates & deadlines?
Application Deadline
20 Jun 26, 07:10 PM IST
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Cust SUPPORT ASST UNIT MGR
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