Executive - Customer Support

Job Summary:

MrMed is looking for Executive - Customer Support to assist its customers with pre-order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

About MrMed:

MrMed is Indias largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

For more details click here: https://www.mrmed.in/

Key Responsibilities:

• 
  Single point of contact for pre-sales support to customers on chat and call platforms
• Incoming and outgoing calls/chats to assist customers on placing the order by coordinating with the Purchase or Logistics departments
• Escalating issues to team leads and persistent issues directly to senior management
• Ensuring a thorough understanding of the customer needs and effective resolution of their concerns
• Temperament for handling customers with care and in a clear and convincing manner
• Ability to persuade effectively and demonstrate empathy towards customers

Required Skills/Qualification:

• 0 to 2 years of experience in voice/ semi voice process in a non-tech role(prior part-time or full-time experience is a plus)
• Excellent verbal and written communication skills in English

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  Fluency in Hindi is must
• Proficiency in computer and CRM/ticketing software
• Ability to multitask and manage time effectively
• Extremely organized with strong time-management skills
• Ability to persuade effectively and demonstrate empathy towards customers, ensuring a thorough understanding of their needs and effective resolution of their concerns.
• Temperament for handling customers with care and in a clear and convincing manner

Job Location: T. Nagar, Chennai

Kindly note, Chennai based candidates are preferred for this role!