Associate Director- Veeva Vault Quality Application

Associate Director- Veeva Vault Quality Application
Associate Director- Veeva Vault Quality Application to join the Vault Quality Platform team to implement, configure and maintain the Quality Vault suite of applications. Suitable candidates for this position have relevant IT experience, are technology-forward thinking, have implemented Quality Management Systems.
What Will You Do In This Role

• Own & manage Vault Quality configurations, end user support & operations.
• Lead team of individuals that provide service management, perform configurations & operational support.
• Serve as the technical expert, supporting the configuration of vault quality for effective systems testing, and assuring thorough validation of changes.
• Drive technical assessment activities by reviewing proposed changes and ensuring impact is understood across Vault quality suite of products.
• Foster a culture of collaboration and knowledge sharing by engaging cross-functional teams and leaders across the organization.
• Oversee provision of all L2/L3 incident, problem and request management.
• Serve as primary operations escalation for Vault quality application.
• Analyze, review and maintain service performance against defined SLA and OLA measures.
• Lead continuous improvement initiatives to enhance the SLA and OLA targets and metrics.
• Provide regular reports in service performance and achievements to the platform and product stakeholders.
• Champion and promote service improvements to continually improve quality and user experience.
• Maintain day to day responsibility for the ownership and resolution of significant operational issues.
• Provide Product expertise in Veeva Quality suite as a certified Vault platform administrator.
  

What Should You Have
Education Minimum Requirement

• Bachelors degree in computer science, Engineering, MIS, and Science OR in a related field. The job requires a solid academic background on how Information Technology supports the delivery of business objectives.
• Veeva Certifications (Veeva Vault/Vault Quality Suite/ QMS). The role holder has completed the Certified Vault Training and is up to date.
  

Required Experience And Skills

• 6+ year of Veeva Vault Quality experience.
• Working experience in a GxP environment is required.
• Experience in product management.
• Working experience with integrating Veeva quality with other enterprise systems & vaults.
• Ability to work independently and effectively as a team across global hubs, and maintain a highly collaborative, transparent effort.
• Ability to work in a global, multi-cultural, English-speaking environment.
  

Preferred Experience And Skills

• Experience in IT Quality and relevant business areas.
• Understanding of Quality Management System Capabilities & relevant processes (Content Management, Product Complaints, Quality Risk Management, Supplier Management, Audits, Issues & Change Control)
• Experience with architecture, integration, interfaces, portals, and/or analytics.
  

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Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Hybrid
Shift
Valid Driving License
Hazardous Material(s)
Required Skills
Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs
Preferred Skills
Job Posting End Date
03/24/2025

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Requisition ID R333607