Relationship Manager

Mudrex is a Y Combinator-backed platform on a mission to democratize investing, with the primary goal of making crypto investing easy and accessible to everyone. Our flagship product, Coin Sets, which focuses on simplifying investing, is loved universally. We are growing rapidly- today, the Mudrex family is 1 million strong and counting. And to sustain and support this rapid growth, we are looking to grow our team. The folks at Mudrex are young and driven to a single purpose - to build a strong self-serving platform that simplifies investing in cryptocurrency.
The Relationship Manager at Mudrex plays a crucial role in building and maintaining the trust our customers have in our product. They ensure their customers success and provide excellent relationship management by leading with empathy and transparency. This position will focus on the following:

• Building long lasting relationships with clients
• Converting users into investors
• Growing assets under management (AUM), and
• Reducing churn
  

The ideal candidate will demonstrate adept relationship building skills and have a knack for customer service. This with a strategic mindset to drive customer satisfaction and achieve business objectives should surely help them succeed in their role.
Responsibilities:

• 
  Dive deep into understanding the investment needs and risk tolerance of clients to provide bespoke, value-driven services.
• Develop strategies that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Foster rewarding relationships with clients that will have you appreciated as their trusted advisor.
• Understand and anticipate customer goals and challenges, always staying a step ahead to provide proactive solutions.
• Be the knowledgeable guide who illuminates the features and benefits of Mudrex, and the array of crypto instruments available, boosting clients confidence in the crypto investing.
• Strive to surpass customer success-related KPIs, turning milestones into triumphant victories.
• Discover opportunities to upsell or cross-sell, opening new avenues for clients and contributing to our growth story.
• Act as an advocate for customers within the organization, ensuring their voice is heard and their needs are met.
• Regularly assess customer satisfaction, identifying and pre-empting potential churn risks, thus ensuring our clients journey remains smooth and engaging.

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  Become the preferred point of contact for key clients, forming strong, rewarding relationships.
• Stay on the pulse of cryptocurrency market trends, price changes, and regulatory shifts - being a knowledge beacon in the exciting, ever-evolving crypto landscape.
  

Requirements:

• A bachelors degree in Finance, Business Administration, or a related field.
• 2-5 years of experience in customer relationship management/service or sales roles - a track record we hope youll extend with us.
• Passionate about cryptocurrencies and their future.
• Can speak Hindi and English fluently.
  

If youre excited about building relationships, driven by customer satisfaction, and eager to be at the forefront of the crypto wave, we cant wait to meet you! Join us, and lets shape the future of crypto investment together.