AWS Support Engineer

AWS support Engineer

Experience Required:

5+ years of total IT experience

Minimum 5 years of relevant experience in AWS Cloud support

Work Timings:

US Shift (Starting 6:30 AM EST)

India Time: From 5:00 PM -1 AM onwards

Job Summary:

Key Responsibilities:

Provide L2/L3 support for AWS Cloud infrastructure and end-user computing services

Manage and support AWS AppStream, AWS WorkSpaces, RDS, and RDP environments

Monitor, troubleshoot, and resolve cloud infrastructure and connectivity issues

Perform incident management, root cause analysis, and problem resolution

Manage user access, permissions, and security configurations

Handle patch management, upgrades, and system performance optimization

Work closely with US stakeholders during US business hours

Maintain documentation and standard operating procedures

Required Skills:

Strong hands-on experience in AWS Cloud services

Experience in:

o AWS AppStream

o AWS WorkSpaces

o Amazon RDS

o RDP (Remote Desktop Protocol)

Good understanding of VPC, IAM, EC2, S3, Security Groups, and Networking

Experience in monitoring tools and logging services

Knowledge of Windows Server administration

Good troubleshooting and analytical skills

Excellent communication skills (mandatory for US shift role)

Mandatory Requirements:

AWS Certification (Associate level or above) Mandatory

Willingness to work in US hours (5 PM IST onwards)

Strong incident handling and support experience