Associate Vice President || Commercial Lending

Essential capabilities

• 10+ years experience as an operational practitioner in lending operations
• 5+ Years experience in Corporate/Institutional loan market (or similar) experience
• Strong customer service work ethic; high attention to detail
• Strong time management and prioritization; ability to adapt and learn in a fast-paced environment
• Strong understanding of risk and controls; ability to clearly articulate operational risk.
  

Key Accountabilities

• Complex case handling & technical escalation support; reduce repeat defects and rework
• Process hygiene support: reinforce controls adherence, BAU governance routines and work instruction quality
• Risk & controls: identify gaps, implement mitigations, support incident closure and prevention actions

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  Capability uplift: coach colleagues through knowledge sharing, floor support and structured guidance
• Operational excellence: contribute to improvements that enhance service and/or reduce cost

Qualification Requirements

• A graduate in commerce, business or finance
• Certification in wholesale/commercial lending will be an added advantage