Senior Executive - Collections

Job Purpose:
We are looking for a Senior Executive - Collections to assist with the collection of outstanding debts. The Senior Executive - Collections will contact clients and inform them on their debts, negotiate payment plans and ensure payments are made as soon as possible. The candidate may also be required to institute legal action when payments are not made as per the policy.
Key Accountabilities & Tasks:
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Investigate historical data for each debt or invoice.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
- Writing final notice warnings to customers when payments are not being made.
- Instituting legal action when customers fail to pay their debt.
- Responding to customer queries.
Qualifications, Experience, & Skills:
- Bachelors degree requirement in a finance or business-related field of study.
- 2+ years of experience working within an accounts receivable and/or credit control environment.
- Yardi knowledge is a must
- Should have good knowledge of ledgers and SOA
- Strong analytical skills and attention to detail
- Good business acumen for problem solving
- Competency with large ERP systems
- Confidence to deal with a range of stakeholders
- Excellent time management skills and ability to prioritize a demanding workload