Manager - Internal Control

Job description:
Job Purpose

• To support Senior Manager-Internal Controls in review of internal control environment and operational risk management in the COO areas and Branch Operations Retail by working in tandem with department heads, section heads (process owners) and other senior managers/officers for ensuring efficient risk management of the assigned section(s) in line with specified Bank procedures, risk standards and in compliance with regulatory & legal requirements.
• To support operational risk and internal control activities that ensure respective service delivery areas/platforms are effectively operating in an integrated manner without any unaddressed operational or reputational risks. Synergies to be leveraged and staff are appropriately engaged and made aware on process and operational risks.
• To conduct operational risk and internal controls reviews across COO areas i.e., Central Operations, Trade Services, P&S, Treasury back office, Reconciliation, and also across Branch Operations i.e., branches under Retail. Provide assurance, safeguard their operational risks, and enhance internal controls. Ensure high quality of service standards to end users.
• To conduct spot checks of branch operations by visiting branches on a quarterly basis.
• To support Senior Manager-Internal Controls by conducting other assignments (in COO areas and Branch Operations) relative to control improvement activities, Standard Operating Procedures reviews (including preparation of new SOPs or its amendments), automations (UATs), gap analysis, regulatory change implementations, projects etc.

Key Accountabilities

• To conduct a periodic internal control reviews or spot checks across COO areas and Branch Operations (under Retail) to ensure that all key controls are effectively followed, tracked, evidenced and monitored.

• To prepare a monthly operational risk and control heat map for Sr. Manager-Internal Control review.

• To review all open audit items and support the departments to roll out agreed actions and mitigants as provided in the management response in audit observations

• To continuously monitor agreed audit related actions, once implemented, to ensure that there are no repeat findings.

• To provide support to department heads in periodic procedure manual reviews and its change management process.

Other Accountabilities

• To review new processes , UAT test scripts, SCS documents and PPG’s from an internal control and risk perspective and provide inputs to Department heads and COO prior to sign off

• To review the ORER raised by the units in order to conduct a meaningful root cause analysis and implementing corrective actions and controls.

• Provide support to Senior Manager-Internal Controls and department heads to drive a robust internal control environment through awareness sessions.

• Engage with the Operational Risk & Compliance unit to drive periodic Risk and Control assessments, address gaps on identified risks , ensure compliance with AML and sanctions guidelines and related training

• To continuously engage with Information security to drive awareness and controls to ensure that the unit maintains a high standard of InfoSec controls and data protection

• To review the departmental KRI’s periodically

Other AccountabilitiesJob Context

To keep up to date with industry and regulatory changes effecting the risk and control environment unit and to make appropriate plans to comply with such including continuous review of existing controls, training or development for the team

Drive change initiatives across the organisation, lead a culture of internal controls and Operational risk

Education A minimum bachelor’s degree in a business related field or equivalent Experience and Skills

Background and Experience
(Identify the minimum education and experience required for the role)

 Education level
• A minimum degree in a business related field or equivalent.
• A recognised qualification or certification in Operational risk/Internal audit

Work Experience
10 years of banking experience, of which 4 years in Internal audit roles or in Risk functions.

Specialist Skills/Competencies Required for the Role
• Good communication skills (both written and verbal)
• Attention to Detail and Quality Standards
• Interpersonal Skills
• Ability to manage diverse team
• Problem Solving and Effective Decision Making
• Excellent computer skills

Technical Competencies Core and Regulatory Banking Systems-Service Delivery- Proficient Customer Service- Service Delivery-Basic Data Management-Service Delivery-Advanced Policies and Procedures-Service Delivery-Proficient Process Re-engineering-Service Delivery-Proficient Transaction Processing and Control- Service Delivery- Expert Product Knowledge and Documentation- Service Delivery- Advanced Behavioural Competencies Change and Innovation - Proficient Communication - Proficient Evaluating and Solving Challenges - Proficient Results Orientation - Proficient Working and collaborating with others - Proficient