Customer Service & Operations Cash Management Analyst
Operations Maintenance & Support
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Job Description
- Youll deliver customer and business outcomes by fulfilling customers transactions and queries, supporting business processes, policies and procedures, and understanding customer and business needs, taking larger ownership of the customer deliverables
- Well look to you to follow process steps and fulfil customer requests while responding to queries from customers or stakeholders promptly within agreed timelines
- This is a great chance to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- Were offering this role at senior analyst level
In this role, youll assist with the delivery of successful customer and business outcomes, by processing, authorising and investigating all transactions to define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), collecting the required information from customers or businesses.
Well look to you to review manual or ineffective processes which could be automated or enhanced to improve customer and business experience.
Youll Also
- Respond to queries from customers promptly and tactfully within our SLAs
- Develop relationships with customers and maintain an understanding of their needs at all times
- Process cases or transactions and queries as per agreed KPIs
- Collect and analyse the required information from the customers and businesses
- Support with process training and knowledge sharing in the team
- Actively participate in initiatives to improve customer service, processes and procedures
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To thrive in this role, youll need knowledge of Cash Management Operations and demonstrate customer service abilities along with customer and industry knowledge.
Youll Also Need
- Effective organisational skills for delivering against deadlines
- An awareness of changes in trends, policies and regulations
- An understanding of the industry and its customers
Skills
Cash ManagementIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
NatWest Group plc, a leading banking and insurance entity headquartered in Edinburgh, Scotland, provides a diverse range of financial services.
This prestigious group encompasses various banking brands, catering to personal and business banking needs, as well as offering services in private banking, investment banking, insurance, and corporate finance. Its prominent subsidiaries in the United Kingdom include National Westminster Bank, Royal Bank of Scotland, NatWest Markets, and Coutts, with the group also responsible for issuing banknotes in Scotland and Northern Ireland.
Historically, before the turmoil of the 2008 financial crisis, NatWest Group had ascended to become the world’s largest bank for a brief duration. It ranked as the second-largest in the UK and Europe, and fifth globally in terms of market capitalisation. However, the crisis led to a dramatic fall in its standings due to a plummeting share price and a significant erosion of confidence, necessitating a bailout through the 2008 United Kingdom bank rescue package. At one point in 2009, it became the largest company globally by assets (£1.9 trillion) and liabilities (£1.8 trillion).
The UK government, which had acquired a majority share as part of the bailout, maintained control until 28 March 2022, with the stake managed by UK Government Investments. Since then, the government has gradually reduced its shareholding through various transactions.
NatWest Group is listed on major stock exchanges, including the London Stock Exchange and the New York Stock Exchange. For those interested in exploring a career with NatWest, the group offers myriad opportunities across its extensive network. Positions are available in various fields, including banking, finance, technology, and customer service, reflecting the company's commitment to innovation and excellence in the financial sector. NatWest Group's career prospects are aimed at individuals seeking to contribute to a dynamic, evolving landscape, emphasizing professional growth and development within a globally recognized banking institution.
Important dates & deadlines?
Application Deadline
01 Jan 26, 01:59 PM IST
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Customer Service & Operations Cash Management Analyst
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