Customer Service & Operations Delivery Manager - Fraud Prevention, AVP
BFSI (Credit & Risk)
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Job Description
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Delivery Manager
- Take on a new role, where youll be providing subject matter expertise in a variety of capacities across our Fraud Prevention function
- Youll analyse, assess and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experience and proposition
- This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
- Were offering this role at associate vice president level
As a Customer Service & Operations Delivery Manager, youll be acting as an internal consultant and fraud prevention and recoveries expert to enable and inform effective standards, processes and controls. Youll share your knowledge with your team to enable the design of franchise architecture, business processes, and technology and data solutions, and work with stakeholders to make sure that policy standards are effectively and accurately embedded across our Fraud Prevention and Disputes divisions.
Additionally, youll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, youll be making recommendations, providing business system support and managing communication with the business to help detect fraudsters and protect genuine customers from financial crime.
Your responsibilities will include:
- Overseeing and leading key projects, working with relevant functions, and transforming teams to deliver strategic platform deployments
- Engaging and influencing technology partners to drive system improvements and the resolution of defects and incidents
- Working with stakeholders across the bank to translate business requirements into functional designs, writing business requirements or business cases to create appropriate documentation
- Building strong customer support relationships with functional stakeholders to mitigate risk and protect our customers from fraud and financial crime
Looking to get Placed? Try our Placement Guarantee Plan
Were looking for someone with a background in fraud prevention or financial crime with an understanding of the industry and its customers. Youll also have supply chain management experience in a leadership role, alongside strong knowledge of best-in-class practices and processes and emerging supply chain thinking.
Its essential that you hold a relevant fraud prevention or financial crime professional qualification.
Youll also need:
- Strong knowledge of and appropriate qualifications in project management methodologies
- The ability to develop business and technical architectures
- An understanding of products, operations processes, relevant specialist banking systems and the wider financial services environment
Skills
AvpIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
NatWest Group plc, a leading banking and insurance entity headquartered in Edinburgh, Scotland, provides a diverse range of financial services.
This prestigious group encompasses various banking brands, catering to personal and business banking needs, as well as offering services in private banking, investment banking, insurance, and corporate finance. Its prominent subsidiaries in the United Kingdom include National Westminster Bank, Royal Bank of Scotland, NatWest Markets, and Coutts, with the group also responsible for issuing banknotes in Scotland and Northern Ireland.
Historically, before the turmoil of the 2008 financial crisis, NatWest Group had ascended to become the world’s largest bank for a brief duration. It ranked as the second-largest in the UK and Europe, and fifth globally in terms of market capitalisation. However, the crisis led to a dramatic fall in its standings due to a plummeting share price and a significant erosion of confidence, necessitating a bailout through the 2008 United Kingdom bank rescue package. At one point in 2009, it became the largest company globally by assets (£1.9 trillion) and liabilities (£1.8 trillion).
The UK government, which had acquired a majority share as part of the bailout, maintained control until 28 March 2022, with the stake managed by UK Government Investments. Since then, the government has gradually reduced its shareholding through various transactions.
NatWest Group is listed on major stock exchanges, including the London Stock Exchange and the New York Stock Exchange. For those interested in exploring a career with NatWest, the group offers myriad opportunities across its extensive network. Positions are available in various fields, including banking, finance, technology, and customer service, reflecting the company's commitment to innovation and excellence in the financial sector. NatWest Group's career prospects are aimed at individuals seeking to contribute to a dynamic, evolving landscape, emphasizing professional growth and development within a globally recognized banking institution.
Important dates & deadlines?
Application Deadline
08 Jun 25, 12:11 PM IST
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Customer Service & Operations Delivery Manager - Fraud Prevention, AVP
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