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Job Description
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in India and as such all normal working days must be carried out in India.
Join us as Head of Everyday Banking Operations India, Director
- Take on a high profile role, where you’ll be taking charge of your function’s successes and achievements
- We’ll look to you to lead a function to achieve their KPIs and SLAs, delivering positive and appropriate customer and business outcomes
- You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people
What you'll do
You’ll also be:
- Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function
- Defining performance indicators, measurements and the reporting of critical MI to enable the right decision making
- Producing and maintaining an effective training and accreditation plan
- Overseeing KPIs and taking actions to make sure that the unit maintains healthy matrices
- Driving financial targets and efficiency gains through process improvement initiatives
The skills you'll need
Looking to get Placed? Try our Placement Guarantee Plan
We’re looking for someone with exceptional people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you’ll have a solid understanding of people processes and policies. You’ll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking.
You’ll also need:
- Experience of working in a financial services environment, with knowledge of the industry and its customers
- A strong operations background
- Exposure of operations transformation towards a more digital world
- Exposure to technology trends related to process or workforce management and similar
- A thorough understanding of product, processes and relevant banking systems
- A background of working with risk and compliance
Skills
BankingOperationsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
NatWest Group plc, a leading banking and insurance entity headquartered in Edinburgh, Scotland, provides a diverse range of financial services.
This prestigious group encompasses various banking brands, catering to personal and business banking needs, as well as offering services in private banking, investment banking, insurance, and corporate finance. Its prominent subsidiaries in the United Kingdom include National Westminster Bank, Royal Bank of Scotland, NatWest Markets, and Coutts, with the group also responsible for issuing banknotes in Scotland and Northern Ireland.
Historically, before the turmoil of the 2008 financial crisis, NatWest Group had ascended to become the world’s largest bank for a brief duration. It ranked as the second-largest in the UK and Europe, and fifth globally in terms of market capitalisation. However, the crisis led to a dramatic fall in its standings due to a plummeting share price and a significant erosion of confidence, necessitating a bailout through the 2008 United Kingdom bank rescue package. At one point in 2009, it became the largest company globally by assets (£1.9 trillion) and liabilities (£1.8 trillion).
The UK government, which had acquired a majority share as part of the bailout, maintained control until 28 March 2022, with the stake managed by UK Government Investments. Since then, the government has gradually reduced its shareholding through various transactions.
NatWest Group is listed on major stock exchanges, including the London Stock Exchange and the New York Stock Exchange. For those interested in exploring a career with NatWest, the group offers myriad opportunities across its extensive network. Positions are available in various fields, including banking, finance, technology, and customer service, reflecting the company's commitment to innovation and excellence in the financial sector. NatWest Group's career prospects are aimed at individuals seeking to contribute to a dynamic, evolving landscape, emphasizing professional growth and development within a globally recognized banking institution.
Important dates & deadlines?
Application Deadline
12 Dec 22, 12:00 AM IST
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Head Of Everyday Banking Operations India, Director
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