Guest Service Associate - Food & Beverage

We are looking for a highly skilled and experienced Guest Service Associate to join our team in the Food & Beverage department. The ideal candidate will have 1-3 years of experience in guest service, preferably in the hospitality industry.

• Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
• Manage food and beverage orders, handle cash transactions, and maintain accurate records.
• Maintain a clean and organized workspace, adhering to health and safety standards.

• Collaborate with other departments to ensure seamless service delivery.
• Resolve guest complaints and issues professionally and courteously.
• Ensure all interactions with guests are positive and memorable.

• Excellent communication and interpersonal skills are required to work effectively with diverse groups.
• Ability to work well under pressure, handling multiple tasks simultaneously while maintaining attention to detail.

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• Basic knowledge of food and beverage operations, including menu items and pricing.
• Strong problem-solving skills to resolve guest complaints and issues efficiently.
• Ability to lift up to 25 pounds and stand for long periods.
• Familiarity with point-of-sale systems and basic math skills for calculating change or discounts.