102+ Applicants
Posted: 9 months ago
0-3 years
Karnataka
Work from Office
Posted: 9 months ago
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Applicants: 103+
Job Description
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Job Description
- As a Junior Service Desk Technician, you will be responsible for providing first-level technical support to end-users through various channels such as phone, email, and in-person. Your key responsibilities include:
- Assessing and qualifying user requests
- Diagnosing and troubleshooting hardware, software, and network issues
- Assisting with the installation, configuration, and maintenance of computer systems and peripherals
- Processing and executing demands/resolving incidents following existing procedures
- Recording, tracking, and documenting incidents/service requests using the ticketing system
- Ensuring timely resolution of incidents in accordance with service level agreements (SLAs)
- Escalating complex issues to senior technicians or other appropriate teams when necessary
- Providing adapted responses to user demands and needs
- Evaluating the user's IT knowledge and level of autonomy to adapt the response accordingly
- Communicating effectively with users to understand their technical issues and provide clear instructions and solutions
- Following up with users to ensure issues are resolved to their satisfaction
Qualifications required for this role:
- Basic understanding of computer hardware, software, and networking concepts with a maximum of 6 months experience
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- Familiarity with Windows and/or Mac operating systems
- Knowledge of common office software applications (e.g., Microsoft Office Suite)
In addition, the ideal candidate should possess the following soft skills:
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Customer-oriented with a friendly and patient demeanor
Certifications such as ITIL Foundation or other relevant certifications are considered a plus.,
Skills
InstallationNetworkingCustomerorientedCommunication SkillsHardwareAnalytical SkillsProblemsolvingSLAsSoftwareConfigurationTicketing SystemTroubleshootingMaintenanceTechnical SupportIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
30 Oct 25, 02:10 PM IST
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