Help Desk Analyst

What role you will play in team: Provide first-level technical support to our users, resolving their IT related issues.

What you will do: Handle incoming support requests, troubleshoot hardware and software problems, and escalate complex issues.

Key responsibility:

• Respond to and resolve help desk tickets promptly and efficiently.
• Troubleshoot hardware and software problems.
• Provide technical assistance to end-users.
• Document and track support requests.
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  Escalate complex issues to senior support staff.
• Maintain knowledge base articles.

Required Qualification and Skills:

• A+ certification or equivalent experience.
• Experience in help desk support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with common operating systems and software.
• Ability to work independently and as part of a team.

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Benefits Included:

• Competitive salary and benefits.
• Opportunities for professional development.
• A friendly and supportive work environment.
• Paid time off.
• Health insurance.

A Day in the Life: You'll handle a variety of support requests, troubleshoot issues, and provide helpful solutions to users. You'll be a key point of contact for users needing IT assistance.