AI Lead- BPM

Function: AI/ML Engineering Platform/Foundations Product AI Applied Research MLOps GenAI Safety & Governance

Mission

Own the AI engineering charter for NewgenONE BPMdesigning, shipping, and scaling GenAI/Agentic capabilities that make process design instantaneous, execution intelligent, and optimization continuous. Turn GenAI-powered ideas into robust services for process modeling, business rules, case/RPA orchestration, workflow analytics, and simulations, improving time-to-value, accuracy, and governance across enterprise workflows. Lead the engineering team that enables citizen developers and enterprises to build autonomous, self-optimizing processes that can reason, decide, and act.

Key Outcomes & Responsibilities

• Define the technical AI vision for the BPM portfolio across process design (BPMN/CMMN/DMN), rules intelligence, agentic orchestration, workflow guidance, and continuous optimization using process insights.
• Lead the development of AI Agents (integrated with Newgens Marvin) that can handle non-deterministic steps in a workflowsuch as managing exceptions, negotiating outcomes, or dynamically re-routing tasks based on real-time context.
• Advance AI-powered BRMS (DMN, decision tables) for rule discovery, simulation, conflict checks, explainability, and in?flight edits with safe rollout.
• Productionize process insights & simulations (what?if, forecasting, best?action recommendations) with rigorous evaluation against historicals and live telemetry.
• Evolve hybrid human/bot orchestration: embed RPA into end?to?end workflows with exception/case handling patterns and diagnostics to identify automation candidates.

• Operationalize agentic AI in workflows using governed agents (data fetch, validations, updates) with auditable runs and policy enforcement.
• Establish model, data, and prompt governanceprivacy/PII controls, redaction, tenancy isolation, content filters, prompt/response guardrails, and bias/safety evaluation.
• Build MLOps/LLMOps pipelines for data curation, training/fine?tuning, RAG retrievals, A/B and canary releases, observability, and cost controls across Azure/AWS/GCP.
• Ensure API?first services compatible with low?code DevOps, external systems, and downstream surfaces (web/mobile, portals, WorkDesk).
• Recruit, mentor, and grow a multi?disciplinary team; represent BPM AI with customers, partners, and analysts.

Qualifications

• 10+ years in AI/ML with 4+ years leading AI/ML engineering teams shipping production AI for workflow/BPM/automation or adjacent domains.
• Depth in process & language AI: LLMs (prompting, fine?tuning, RAG), program synthesis for models (BPMN/DMN/CMMN), IR/vector search, time?series forecasting; OCR/IDP familiarity is a plus.
• BPM foundations: hands?on with BPMN/DMN/CMMN, case management, exception handling, and event?driven microservices.
• RPA & hybrid orchestration: experience embedding bots in processes with policy controls and exception/case handling.
• MLOps/platform: multi?tenant AI service design; model registries, CI/CD for ML, telemetry/observability, evaluation suites, cost/perf optimization on major clouds.
• Governance & security: data privacy, PII handling, audit trails, model/prompt guardrails; regulated environment experience preferred.
• Stakeholder leadership: partner with Product/GTM/Customer Success and communicate trade?offs to executives and customers.

Indicative Tech Stack

AI/ML: PyTorch/TensorFlow; Hugging Face; LangChain/LlamaIndex; ONNX/Triton; Ray

IR/Search: Elastic/OpenSearch + Vector DB (FAISS/Pinecone/Weaviate)

Process: BPMN/DMN/CMMN tooling; rules engines; simulators

Pipelines/MLOps: Airflow/Kubeflow/MLflow; feature store; Docker/K8s; Grafana/Prometheus

Cloud: Azure/AWS/GCP; secrets/key mgmt; policy/guardrail libraries

Why Join Newgen

This is a high-impact role at a company recognized as a Leader in the 2025 Forrester Wave for Content Platforms. You will have the unique opportunity to redefine how the worlds largest enterprises manage and interact with billions of documents, backed by a robust, cloud-native low-code ecosystem.