Technical Support Lead

Coforge is hiring Mulesoft Support Lead for NaviMumbai work location.

Experience : Min 7 Yrs

Job Title: Mulesoft Technical Support Lead

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We are seeking a highly skilled and motivated Senior Support Lead to join our dynamic team. The ideal candidate will possess extensive experience in MuleSoft, banking, and Agile methodologies, combined with a proven track record of providing exceptional support and leadership in a fast-paced environment.

• Provide expert-level support for complex MuleSoft integration issues, including root cause analysis and performance optimization.
• Lead and mentor the support team, offering guidance on troubleshooting and technical problem-solving.

• Oversee platform monitoring using tools like ELK, Dynatrace, and AnyPoint Monitoring to ensure system health and SLA adherence.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, Finance, or a related field.
• Should have overall 7 years of IT experience, with min 3 years in Technical Support role.
• Strong expertise in MuleSoft (certifications preferred) and its integration capabilities.
• Good understanding of banking operations, regulatory requirements, and industry best practices.
• Proven experience working in an Agile environment, with practical knowledge of Scrum and Kanban methodologies.
• Excellent problem-solving skills with a keen attention to detail

Key Responsibilities:

• Lead and mentor a team of support analysts, ensuring timely and effective resolution of client issues related to MuleSoft integration and banking applications.
• Act as the primary point of contact for escalated support issues, collaborating with cross-functional teams to drive solutions.
• Oversee the implementation of Agile methodologies within the support team, facilitating Scrum meetings and ensuring adherence to best practices.
• Develop and maintain documentation of support processes, workflows, and standard operating procedures.
• Analyze support metrics and service level agreements (SLAs) to track performance, identify areas for improvement, and execute corrective actions as needed.
• Work closely with product and development teams to understand new features and enhancements, ensuring support readiness and effective communication to users.
• Provide technical expertise in MuleSoft, assisting clients in navigating integration challenges and optimizing usage.
• Stay current with industry trends and regulatory requirements within the banking sector to better inform support strategies.