Customer Relationship Executive ( Real Estate)

CRM EXECUTIVE REAL ESTATE (CUSTOMER RELATIONSHIP MANAGEMENT)

Location: Andheri West / Mumbai

ABOUT NIRVANA REALTY

Nirvana Realty is a fast-growing lifestyle real estate developer creating villa communities, themed townships and second-home destinations across Maharashtra. We dont just sell properties we build long-term customer relationships and premium ownership experiences.

We are expanding our CRM team and looking for energetic, detail-oriented professionals who enjoy working with customers and managing post-sales operations.

ROLE OVERVIEW

As a CRM Executive, you will be the main connection between Nirvana Realty and our customers after booking. Your role is to ensure smooth documentation, payment follow-ups, coordination with internal teams and a positive ownership experience.

This role is perfect for someone who enjoys communication, organization and customer handling.

WHAT YOU WILL DO

Customer Communication & Relationship Handling

• Act as the single point of contact for customers after booking
• Handle customer queries related to payments, possession and documentation
• Maintain professional and timely communication

Documentation & Process Coordination

• Prepare welcome letters, demand letters and receipts
• Coordinate agreement process and home loan documentation
• Track customer files and approvals

Payment Follow-ups & Account Tracking

• Follow up on scheduled payments politely and professionally
• Coordinate with accounts team for receipt generation
• Maintain payment status reports

Internal Team Coordination

• Work closely with sales, finance, legal and site teams
• Support handover and possession coordination
• Ensure smooth customer journey from booking to possession

CRM Data Management

• Update CRM software and customer records
• Maintain accurate customer databases
• Prepare daily and weekly status reports

WHO SHOULD APPLY

This role is ideal if you are:

• Good at communication and coordination
• Organized and detail-oriented
• Comfortable speaking with customers
• Looking to grow in real estate operations and customer management

Preferred Profile:

• 03 years experience in CRM, customer service, back-office or real estate support
• Good English and Hindi communication skills
• Basic Excel and computer knowledge
• Ready to work in a fast-paced office environment

Freshers with strong communication skills are welcome.

COMPENSATION & GROWTH

CTC Range: ?4 LPA ?6 LPA (Based on experience)

Includes fixed salary + performance incentives

Growth Opportunities:

• Senior CRM Executive
• CRM Team Lead
• Project CRM Manager

WHY JOIN NIRVANA REALTY

• Work with premium real estate projects
• Stable long-term career path
• Professional work environment
• Learning exposure across real estate operations
• Fast internal growth for performers