Sr. Manager/Associate Director - Key Accounts

Company Description

Nitro Commerce is an AI-driven MarTech company focused on unlocking the full potential of Indias rapidly expanding e-commerce and D2C market. Backed by experience building solutions for leading commerce brands, Nitro Commerce understands the complex challenges of digital growth. The company uses AI to address issues such as anonymous visitors, complex marketing journeys, and inefficient conversions. Nitro Commerce positions itself as a strategic growth partner, not just a software provider, helping brands overcome invisible hurdles and scale effectively. Joining Nitro Commerce means contributing to the future of Indian e-commerce and partnering with brands that are shaping tomorrows digital landscape.

Role Description

• Own and grow a portfolio of strategic enterprise accounts.
• Develop deep relationships with CXOs and key decision-makers across Business, Marketing, Product, and Procurement.
• Drive revenue growth through proactive upselling, cross-selling, renewals, and account expansion initiatives.
• Identify whitespace opportunities within existing customers and build expansion strategies to maximize account value.
• Create and execute strategic account plans aligned with customer business goals.
• Lead Quarterly Business Reviews (QBRs) and executive business discussions to uncover new growth opportunities.
• Partner closely with Sales, Product, Customer Success, Marketing, and Operations to deliver exceptional customer outcomes.
• Act as a trusted advisor by understanding customer challenges and recommending the right solutions.
• Own customer retention, commercial success, adoption, and overall account health.
• Manage escalations with urgency while maintaining high customer satisfaction.
• 
  Maintain accurate forecasts, account plans, and expansion pipelines

Qualifications

• Have 7–12 years of Enterprise Account Management, Key Account Management, Strategic Partnerships, or Customer Success experience.
• Come from SaaS, CPaaS, MarTech, AdTech, Ecommerce Enablement, RetailTech, or Digital Commerce organizations.
• Have a proven track record of driving upsell, cross-sell, renewals, and account expansion within enterprise customers.
• Consistently exceed revenue growth and retention targets.
• Excel at consultative selling and uncovering new business opportunities within existing accounts.
• Build strong relationships with CXO-level stakeholders.
• Thrive in fast-paced, high-growth startup environments.

What Success Looks Like:

• Consistently exceeding upsell and cross-sell revenue targets.
• High renewal and customer retention rates.
• Expansion of wallet share across strategic accounts.
• Strong customer adoption and long-term partnerships.
• Predictable revenue growth through account expansion.
• Customers viewing you as a trusted business advisor.

Why youll love it here:

• Own relationships with leading enterprise brands.
• High visibility and direct exposure to leadership.
• Opportunity to influence customer growth strategies.
• Fast-moving, collaborative, and innovation-driven culture.
• Competitive compensation with strong performance incentives.
• A role where ownership, customer obsession, and commercial impact are equally celebrated.