Client Onboarding Associate

Corporate Title: Associate

Department: Operations

Location: New York

The base pay range for this position at commencement of employment is expected to be between $95K and $125K/year*

Company overview

Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Aon’s Benefit Indexregistered, Nomura’s benefits rank#1 amongst our competitors

Department overview:

CSG (Client Services Group) is a dynamic division of Nomura Wholesale Operations that drive client success across the globe - providing client onboarding, KYC diligence, client outreach, entity data management and sales support. As part of our prestigious Global Markets Client On-boarding team, you will serve as a key ambassador for one of the world’s leading financial institutions whiles spear heading transformative client onboarding initiatives across the US market.

Role description:

• Lead End-to-End Client Onboarding: Take ownership of the complete front-to-back on-boarding journey for new-to-bank clients, servicing as their primary advocate and guide through Nomura’s processes.
• Drive Client Excellence: Communicate with and expertly direct clients through complex on-boarding requirements including Tax, KYC, AML, Regulatory, and Credit processes, positioning yourself as their trusted Nomura representative.
• Champion Process Innovation: Proactively resolve on-boarding challenges by leveraging your network of business partners, coordinating strategic advice, and escalating appropriate through management while facilitating critical interactions.
• Orchestrate Cross-Functional Success: Serve as a central process facilitator, seamlessly coordinating across internal stakeholders (i.e. Business, Operations, Credit, Legal, etc) to deliver streamlined efficient client experiences.
• Foster Transparent Partnerships: Maintain continuous, strategic communication with clients and internal stakeholders, ensuring transparency and sustained process momentum that reflects our commitment to excellence.
• Become a Strategic Partner for Innovation:
  
  Dive into an exciting world where you’ll master our innovative platforms, skilfully coordinate dynamic, multifaceted communications and build valuable expertise across Nomura’s diverse regulatory areas, all while participating in engaging in special projects to give you the opportunity to drive meaningful improves in operational excellence and make a real impact on client success.

Key objectives critical to success:

• Energetic Innovator: Bring boundless energy paired with sharp independent research skills that uncover breakthrough solutions.
• Confident Communicator: Excel in building relationships with internal and external stakeholder, articulating complex concepts across all platforms while proactively identify and addressing emerging opportunities.
• Client Champion: Shine in client interactions with polished professionalism that elevates every engagement.
• Results Drive Achiever: Thrive with an instinctive sense of urgency, taking swift, purposeful action that delivers exceptional outcomes. Possess a sound sense of urgency in being able to act promptly and with intention.
• Proactive Leader: Take ownership of your success by anticipating needs and executing to meet deadlines.
• Business Enthusiast: Possess a genuine curiosity and passion for diving into the firm’s business ecosystem and building meaningful relationships.

Skills, experience, qualifications and knowledge required:

• 3+ years on-boarding experience, preferably dealing with financial institutional clients.
• Proven track record of project leadership in dynamic, fast-paced environment where you thrive under pressure. Demonstration of outstanding project management skills with ability to work in a fast-paced, deadline driven environment.
• Natural talent for client-focused service with excellent written and verbal communication skills across all levels
• Team player with ability to build consensus.
• Organized with high attention to detail and able to problem solve quickly and efficiently.
• Ability to manage high volume requests, while being flexible and dynamic in execution
• Knowledge of Microsoft Suite, SharePoint and PowerBI is a plus.
• Understanding of US AML/KYC/Regulatory requirements (familiarity with EMEA regimes a plus).
• Knowledge of products governed by ISDA/CDEA/MRA/MSFTA trading agreements.

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