IT Support Specialist

What role you will play in team: Providing technical support to end users, resolving IT issues and ensuring smooth operation of IT systems. You'll be a vital part of our IT support team, ensuring a positive user experience.

What you will do: Respond to IT support requests from end users. Troubleshoot and resolve technical issues. Maintain IT assets and documentation.

Key responsibility:

• Provide timely and effective technical support to end-users.
• Troubleshoot and resolve hardware, software, and network issues.
• Maintain IT assets and inventory.
• Document IT processes and procedures.

• Maintain high levels of customer satisfaction.
• Escalate complex issues to senior IT staff.
• Contribute to the improvement of IT support processes.

Required Qualification and Skills:

• Bachelor's degree in computer science or a related field (or equivalent experience).
• Experience with troubleshooting IT issues.
• Knowledge of operating systems (Windows, macOS).
• Strong problem-solving skills.

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• Excellent communication skills.
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.

A Day in the Life: Your day will involve answering support tickets, troubleshooting issues, and ensuring end-users have the technical assistance they need.