137+ Applicants
Posted: 2 months ago
0-1 years
Noida, Uttar Pradesh
work from office
Posted: 2 months ago
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Applicants: 137+
Job Description
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Job Description
Key Responsibilities
Account Management & Customer Success
Requirements
Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.
Account Management & Customer Success
- Own end-to-end customer relationships, ensuring high satisfaction, retention, and engagement.
- Track and improve Voice of Customer (VOC) and Net Promoter Score (NPS) metrics.
- Proactively manage at-risk (RED) accounts and drive recovery plans.
- Lead stakeholder interactions, identify engagement gaps, and strengthen client relationships.
- Plan and execute customer engagement initiatives, events, and milestone communications.
- Drive program delivery excellence, ensuring projects meet quality, timeline, and budget objectives.
- Monitor project financials, cost tracking, and profitability.
- Ensure adherence to project management best practices, tools, and governance frameworks.
- Facilitate audits, track deviations, and ensure timely closure through corrective actions.
- Coordinate with cross-functional teams and vendors to ensure seamless execution.
- Manage CRM systems to ensure data accuracy, pipeline visibility, and reporting consistency.
- Support sales forecasting, pipeline tracking, and performance monitoring.
- Coordinate quote generation, proposals, order processing, and follow-ups on leads and renewals.
- Partner with Account Managers on renewals, upsell opportunities, and retention strategies.
- Collaborate with Finance on invoicing, payment tracking, and financial accuracy.
- Standardize sales processes, templates, and tools to improve efficiency and scalability.
- Design and develop interactive dashboards and reports using Power BI.
- Track key metrics including sales performance, conversion rates, customer health, and program KPIs.
- Analyze data to identify trends, risks, and opportunities for business growth and operational improvement.
- Integrate data from multiple systems (CRM, financials, project tools) into unified dashboards.
Requirements
- Strong understanding of project management frameworks and customer lifecycle management.
- Hands-on experience with Power BI (dashboard creation, data modeling, visualization).
- Experience working with CRM tools and sales reporting systems.
- Bachelors degree in Engineering, Computer Science, Business, or related field.
- MBA / PGDBM (Sales, Marketing, or Operations) preferred.
Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.
Skills
AccountsSalesAccount ManagementInvoicingRecoverySales ForecastingFinanceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Nucleus Software is a leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 Financial Institutions across the globe. Committed to technological innovation, Nucleus Software enables its customers to grow smarter, increase profitability and deliver outstanding customer service.
FinTech is in our DNA and our deep understanding of the transaction banking and lending business, coupled with the agility to innovate and build cutting-edge technology, enables us to deliver unmatched value to our customers. We have a team of highly skilled professionals who are experts in their respective fields. We believe in creating a collaborative and supportive work environment where everyone can thrive and reach their full potential.
Nucleus Software is publicly listed on the National Stock Exchange of India Ltd and BSE Ltd.
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Important dates & deadlines?
Application Deadline
22 Aug 26, 01:25 PM IST
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