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Job Description
- Develop and maintain comprehensive Business Requirement Documents (BRDs) defining serviceability and diagnostic improvements.
- Collaborate with Product Management and Engineering to embed serviceability requirements early in the New Product Introduction (NPI) cycle and across existing hardware product lines.
- Review, track, and drive resolution for critical and deferred defects, ensuring timely closure and cross-functional visibility.
- Partner with DevEx, QA, and Engineering teams to prioritize field issues, provide feedback on test plans, and ensure known gaps are covered in test automation and validation.
- Lead serviceability validation testing for upcoming software and hardware releases including defining test plans, tracking bugs, and monitoring bug fix rates.
- Coordinate with Release Management and Portal teams to ensure proper documentation, readiness, and smooth rollout of releases.
- Act as a bridge between Support, Engineering, and Product Management to align on serviceability improvements and customer-impacting issues.
- Participate in PRD reviews and collaborate on developing troubleshooting guides and support readiness materials.
- Analyze post-release field data and lessons learned to identify opportunities for design and diagnostic enhancements.
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- Champion serviceability best practices and promote a culture of customer-centric design across hardware development teams.
- 5+ years of experience in the technology industry, with a strong background in customer support, product quality, or serviceability.
- Bachelors degree in Electrical Engineering, Computer Science, or a related technical discipline (or equivalent experience).
- Deep understanding of Kubernetes, storage, virtualization, networking, and modern Intel/AMD server architectures.
- Knowledge of Nutanix products and/or third-party hypervisors and virtualization technologies is a plus.
- Proven ability to translate Business Requirement Documents (BRDs) into actionable serviceability initiatives.
- Demonstrated experience in reviewing and prioritizing product defects and collaborating with engineering teams to drive resolution.
- Strong track record of leading cross-functional improvement initiatives that enhance product quality and support efficiency.
- Proficient with Salesforce, JIRA, and Confluence for issue tracking, project management, and documentation.
- Exceptional communication and stakeholder management skills, with the ability to influence at all organizational levels from individual contributors to executives.
- Skilled in negotiation, conflict management, and guiding teams toward resolution while achieving aggressive goals.
- Proven success working collaboratively with Engineering, Product Management, Support, and external partners.
Skills
KubernetesSalesforceQaProject ManagementConfluenceVirtualizationProduct ManagementStakeholder ManagementEfficiencyProduct LifecycleProduct QualityIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Nutanix Careers provides opportunities to revolutionize enterprise cloud computing. As a global leader, Nutanix empowers organizations to seamlessly manage and scale their IT infrastructures. Through innovative solutions integrating storage, virtualization, and networking, Nutanix simplifies complex data center operations. The Nutanix Careers platform offers diverse roles spanning engineering, sales, marketing, and more, fostering a dynamic work environment. Employees contribute to pioneering technologies shaping the future of IT, driving digital transformation worldwide. Join Nutanix Careers to collaborate with industry experts, explore growth avenues, and make an impact in the ever-evolving landscape of cloud computing.
Important dates & deadlines?
Application Deadline
24 Apr 26, 06:05 PM IST
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