Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
- You are a proactive and experienced Incident Manager responsible for overseeing and managing the end-to-end incident management process in a dynamic, large-scale high-tech enterprise environment. Together with a team of ITSM experts, you will handle major incidents, ensure swift resolution, identify root causes, and drive continuous improvements to minimize service disruptions and optimize response processes.
Your role involves managing the incident management lifecycle, from identification to resolution, ensuring adherence to SLAs, and minimizing business impact. You will handle major incidents (P1/P2) urgently, coordinating cross-functional teams to restore services quickly. As the central point of communication during incidents, you will provide regular updates on status, impact, and resolution timelines, ensuring accurate documentation of incidents, including root cause analysis.
You will provide 24/7 support for incident response, including on-call responsibilities, and proactively monitor high-priority services and potential risks. Developing and maintaining escalation procedures to ensure critical incidents receive appropriate attention is also part of your responsibility.
Continuous analysis of the incident management process to identify opportunities for efficiency, speed, and accuracy improvements is essential. You will collaborate with problem management teams to address recurring incidents and implement permanent solutions, deploying process enhancements to improve metrics like First Time Resolution and MTTR.
Fostering strong relationships with internal teams and external vendors to ensure streamlined communication during incidents is crucial. You will drive incident-related meetings, train and mentor team members and stakeholders on incident management best practices.
Looking to get Placed? Try our Placement Guarantee Plan
Required qualifications include proven experience in incident management within a large-scale, high-tech enterprise environment, strong understanding of ITIL/ITSM frameworks, experience managing major incidents, familiarity with monitoring tools and ticketing systems, strong leadership, decision-making, and problem-solving skills, and exceptional communication skills.
Preferred qualifications include ITIL v4 Certification, experience with cloud environments and DevOps methodologies, and understanding of automation tools and processes. Key attributes for success in this role include a proactive mindset, analytical thinking, teamwork, and customer focus.,
Skills
ManagementRoot Cause AnalysisAutomation ToolsITILITSM FrameworksIncident ManagementDevOps MethodologiesCloud EnvironmentsLeadershipCommunication SkillsTicketing SystemsMonitoring ToolsProblemsolvingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer and more sustainable world through innovation. As a world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 31,000 employees in more than 30 countries and posted revenue of $11.06 billion in 2021. Cologne Chip AG is a semiconductor manufacturer that offers telecommunications ICs, intellectual property (IP) as well as FPGAs. The GateMate FPGA family sets a new standard for small to mid-size FPGAs. Since Cologne Chip AG can look back on a company history of more than 25 years, its customers benefit with GateMateTM FPGAs from an excellent industry knowledge.
Important dates & deadlines?
Application Deadline
23 Oct 25, 04:07 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Major Incident Manager
Share with
