CRM Associate Product Manager (Salesforce)

About the Company:

NxtWave is founded by Rahul Attuluri (Ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023, NxtWave raised ?275 crore led by Greater Pacific Capital, a leading international private equity firm. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of Indias unicorns

.
NxtWave is one of Indias fastest-growing Ed-Tech startups, revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. As an official partner for NSDC under the Ministry of Skill Development & Entrepreneurship, Government of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellenc

e.
The startup has received accolades such as The Greatest Brand in Education in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the Startup Spotlight Award 2023 by T-Hub on its 8th Foundation Day. Recent

ly,
NxtWaves founders, Anupam Pedarla and Sashank Gujjula, were honored in the 2024 Forbes India 30 Under 30 for their exceptional contribution to transforming the tech education landscape in India. The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in ones mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes. Presently, NxtWave has paid subscribers from 647+ districts across India. In just 2.5 years, CCBP 4.0 learners have been hired by 2000+ companies, including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more. Know more about NxtWave: https://www.ccb

p.in
Role Over

view:We are seeking a dynamic CRM Associate Product Manager (APM) to drive the planning and implementation of our CRM strategies. This role involves managing integrations, monitoring performance, optimizing data capture, and identifying opportunities for process improvement. The CRM APM will collaborate closely with the CRM Administrator and cross-functional teams to ensure the CRM system aligns with business objectives and enhances user experi

ence.
???? Key Responsibi

litiesThe CRM Associate Product Manager (APM) at NxtWave plays a vital role in optimizing our CRM processes and ensuring that the system delivers value to the organization. Here is an expanded view of the key responsibilities this role en

tails:
Strategic Planning & Impleme

• ntationImplementation Planning: Develop and execute plans for CRM implementations, ensuring alignment with business goals and customer
• needs.Performance Monitoring: Monitor CRM system performance, identifying trends and areas for improvement to drive user adoption and satisf
• action.Integration Management: Collaborate with relevant teams to manage CRM integrations with other business tools and applications, ensuring seamless data flow and operational effi
• ciency.Process Improvement: Identify and prioritize opportunities for process improvement, leveraging CRM capabilities to enhance business oper

ations.Data Management & Optim

• izationData Capture Optimization: Analyze and optimize data capture processes to ensure accurate and comprehensive customer infor
• mation.Task Prioritization: Prioritize tasks based on business needs and impact, ensuring efficient use of resources and alignment with strategic
• goals.Process Documentation: Create and maintain detailed documentation of CRM processes, workflows, and system configur

ations.Collaboration & Commun

• icationCross-Functional Collaboration: Work closely with CRM Administrators, sales, marketing, and customer service teams to understand their needs and ensure CRM solutions meet their requir

• ements.Stakeholder Engagement: Engage with key stakeholders to gather feedback, align on priorities, and communicate CRM strategies and pr
• ogress.User Training & Support: Support training efforts to improve user adoption and proficiency, ensuring teams can effectively leverage CRM capabi

lities.Continuous Improvement & Inn

• ovationIndustry Trends & Best Practices: Stay informed about CRM best practices, industry trends, and emerging technologies to drive innovation and continuous impro
• vement.User Experience Enhancement: Identify opportunities to enhance the user experience, incorporating feedback and industry insights into CRM stra

tegies.
???? Qualities

• We ValueAnalytical Thinker: Demonstrate strong analytical skills, with the ability to interpret data and make data-driven de
• cisions.Problem Solver: Exhibit excellent problem-solving skills, with a proactive approach to identifying and addressing cha
• llenges.Collaborative: Work effectively with cross-functional teams, fostering a collaborative and supportive work envi
• ronment.Adaptable: Thrive in a dynamic environment, adapting to changing priorities and embracing new cha
• llenges.Proactive: Take initiative and demonstrate a proactive approach to identifying and addressing system impro
• vements.Effective Communicator: Communicate clearly and effectively, presenting information to both technical and non-technical stake
• holders.Continuous Learner: Stay up to date with the latest CRM trends and technologies, continuously improving your

skills.
????? Quali

• ficationsEducational Background: Preferably Bachelors degree in Business Administration, Information Technology, or a relat
• ed field.Experience: Preferably proven experience as a CRM Associate Product Manager or in a simi
• lar role.Technical Proficiency: Strong understanding of CRM systems and data management pr
• inciples.Interpersonal Skills: Excellent communication and interpersona

l skills.

?? SkillsFoundati

• onal SkillsCRM Strategy: Experience in developing and executing CRM strategies that align with business
• objectives.Data Analysis: Proficiency in data analysis and interpretation, with the ability to make data-driven
• decisions.Project Management: Strong project management skills, with the ability to prioritize tasks and manage multiple projects simu

ltaneously.Techn

• ical SkillsCRM Tools: Experience with CRM software platforms (e.g., Salesforce, Zoho, Microsoft
• Dynamics).Integration Management: Familiarity with managing CRM integrations with other business tools and ap
• plications.Technical Support: Ability to troubleshoot technical issues and provide us

er support.???? Why Wo

• rk with UsCareer Development: Grow your career in a dynamic environment that offers opportunities for professional development and a
• dvancement.Innovative Environment: Join a team that values innovation and encourages continuous i
• mprovement.Impactful Role: Contribute to the success of our organization by ensuring our CRM system delivers value to our teams and
• customers.Collaborative Culture: Be part of a supportive and collaborative team that values diversity and

inclusion.???? Additional

• InformationCompensation: Competitive salary based on experience and qual
• ifications.Work Location
• : HyderabadWork Arrangem
• ent: OfficeWork Schedule: 6 d

ays a week.
Lets Build Something Amazi

ng Together!If youre passionate about CRM systems and excited by the challenges of a dynamic work environment, we want to he