Guest Services Agent

Department Icon Accounting & Finance
137+ Applicants
Posted: 4 months ago
0-15 years
Dubai
work from office

Posted: 4 months ago
|
Applicants: 137+
Job Description
About Company
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Job Description

Company DescriptionThemes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by.For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comfortsThe Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to our guests. He/she must have a friendly, outgoing personality and genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.The key responsibilities for this position are:
  • Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction
  • Maintain comprehensive knowledge of hotel products, services, and facilities
  • Manage room inventory, generate reports, and ensure accurate billing using Opera Cloud
  • Train and assist colleagues in Opera Cloud usage for smooth operations
  • Take personal responsibility for service quality and guest satisfaction
  • Suggest innovative solutions to enhance guests' Minor Hotels experience
Qualifications
  • Must have at least two years of experience in the hotel industry
  • Must have good communication skills.
  • Experience in Opera Cloud

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  • Russian or Arabic speaker










Oaks Hotels


Skills

Billing

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About Company

Oaks Hotels, Resort & Suites was founded in Australia in 1991 and is now a renowned and trusted brand with industry leading practices, managing a portfolio of over 56 properties spanning five countries, Australia, New Zealand, India, Thailand and the United Arab Emirates. With a vast footprint that extends our shorelines and into our cities, Oaks has flourished to become a global brand under the acclaimed Minor Hotels. At Oaks Hotels, Resorts & Suites we cater to travellers who value freedom, space and independence when they travel. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again. With a Head Office based in Australia on the Sunshine Coast, Oaks Hotels, Resorts & Suites are genuine, open-minded, down to earth and passionate about what we do.

Our brand is all about independence and the freedom that comes from that. It is based on an independent spirit that drives its style and manifests in everything we do. Our success flows from our brand values; creating exceptional outcomes for our owners, guests and shareholders. Our people drive the success of our business, so we will invest in their skills to allow them to grow and progress through their career with opportunities to advance available at every turn.

An industry leader in modern residential-style accommodations, Oaks Hotels, Resorts & Suites provide a home away from home for both savvy corporate travellers and leisure tourists alike. Maintaining consistently high standards of amenities and services across the board, each Oaks property prides itself on connecting the visitor to the spirit of its locale. Exemplified by quality and affordability, Oaks welcomes guests to an ever-expanding group of more than 60 properties in Australia, New Zealand, the United Arab Emirates, India, Qatar, and Lebanon.

Oaks Hotels, Resorts & Suites is a member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands.

Oaks Hotels, Resorts & Suites forms part of a larger global company, Minor International or ‘MINT’. Minor Hotels is an international hotel owner, operator and investor currently with more than 530 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, AVANI, Oaks, NH Hotels, NH Collection, nhow Hotels, Elewana and Tivoli properties, Minor Hotels operates in 54 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. 

With dynamic plans to expand existing brands and explore strategic acquisitions throughout opportunistic markets, Minor Hotels pursues a vision of a more passionate and interconnected world.

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Application Deadline

20 Mar 26, 11:38 AM IST

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