International Non-Voice Process

ob Title: International Non-Voice Process Executive

Location: Bellandur & Electronic City ( Bangalore ) 

Job Type: Full-time

Job Summary:

We are looking for dynamic and detail-oriented professionals to join our International Non-Voice Process team. The role involves handling customer queries, providing resolutions via email/chat, and ensuring excellent customer experience without voice-based interaction.

Key Responsibilities:

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  Handle customer queries through email, chat, or ticketing systems.

  
  
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  Provide accurate and timely information to resolve customer issues.

  
  
  
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  Ensure adherence to process quality and compliance guidelines.

  
  
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  Maintain records of customer interactions and transactions.

  
  
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  Collaborate with internal teams for escalations and faster resolution.

  
  
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  Achieve daily/weekly/monthly targets related to productivity and quality.

  
  
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  Stay updated with product/process knowledge to support customers effectively.

  
  

Skills & Qualifications:

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  Any Graduate / Undergraduate (with relevant experience).

  
  

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  Excellent written communication skills in English.

  
  
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  Good typing speed with accuracy (minimum 3035 WPM preferred).

  
  
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  Strong analytical and problem-solving skills.

  
  
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  Ability to multitask and work in a fast-paced environment.

  
  
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  Willingness to work in rotational shifts (including night shifts).

  
  

Thanks & Regards

Varshitha - hidden_mobile