Help Desk Support Technician

What role you will play in team: Provide first-line technical support to resolve employee IT issues.

What you will do: Troubleshoot common issues and escalate complex problems to the appropriate team.

Key responsibility:

• Provide first-line technical support to employees via phone, email, and chat.
• Troubleshoot and resolve common IT issues (password resets, software problems, etc.).
• Document troubleshooting steps and solutions.
• 
  Escalate complex issues to higher-level support teams.
• Maintain a knowledge base of frequently asked questions.
• Ensure a high level of customer satisfaction.

Required Qualification and Skills:

• High school diploma or equivalent; Associate's degree preferred.
• Experience in a help desk or technical support role.
• Knowledge of common operating systems and software applications.
• Strong problem-solving and communication skills.

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• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits.
• Opportunities for professional development.
• Supportive work environment.

A Day in the Life: A day will involve resolving various IT issues for employees, ensuring they can perform their jobs effectively.